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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel Manager was very accommodating. Nice room and good stay! Central to a lot of things !!
Business response:
Kris, thank you for the glowing review of Extended Stay America. We are delighted to know you loved our well-appointed room and were impressed with the quality of service you received. It is also nice to know our location worked well for you. We value your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Anytime we have to stay overnight in Maryland, we stay at this hotel. The rooms are nice clean and cozy and there is a small kitchen which is always a plus. There is also a full size fridge. Best thing about it is Walmart is right behind the hotel literally a few steps away
Business response:
Thank you for making Extended Stay America your preferred choice every time you are in the area. We are delighted to know you loved our clean accommodations and that our well-equipped kitchenette added to the convenience of your stay. We are also happy to know that our proximity to Walmart worked well for you. It is always a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Louis, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
illiams favorite choice hotel Staff is always amazingly friendly and willing to resolve any issue
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Baltimore - Glen Burnie takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that go... read more
Business response:
Ram, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Good: Clean hotel; friendly, helpful staff. Bar/restaurant is a quick walk across the parking lot. Bad: A lot of what seemed to be residents always hanging outside. All that I spoke to were friendly, tho. The bar next door is active, so there is a lot of loud traffic late into the night. There is what appears to be a homeless camp in the woods behind the hotel. One of our vehicles got broken into and tools were stolen. The hotel is good, but I wouldn't recommend it if you have a family.
Business response:
Thank you for sharing your detailed feedback. We are glad you liked our courteous service and that majority of your visit was a pleasant one. However, we regret you experienced unexpected vandalism to your vehicle and we can understand how this must have impacted you negatively. We will review this instance with the security team. Please consider coming here again so we can make your next visit an exceptional one. Sincerely, Hotel Management
Nice night on the road. I had a one night stay the room was clean and comfortable. My only complaint was I felt the pillows or a little too soft and did not give much support. The bathroom was adequate for my needs however the bathtub was really small and if you were over 6 ft tall it would be impossible to take a bath in it. Overall my stay was comfortable.
Business response:
Charles, thank you for sharing your experience staying at Extended Stay America. We are delighted to read you enjoyed our well-maintained accommodations, however, we are sorry for the inconvenience you had with our pillows and with the bathtub. Thank you for being our guest, and we hope you will visit us again. Sincerely, Hotel Management
Not so smoke free Front desk staff was friendly. As soon as i opened the door to my room it reeked if stale cigarette smoke. Im sure they gave me this room because i have a dog. My dog is a very well behaved service animal. It is unfair for hotels to give you their worst rooms when you have an animal. It is supposed to be a smoke free property. I'm very disappointed!!
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more
I paid for a queen size bed and once I arrived I was told that I had been “upgraded” to a room with two double beds. How is that a upgrade? My friend and I are not a size two. Which made it really uncomfortable sleeping.
Business response:
Charlene, thank you for your review. We are sorry for the reservation issue you encountered and the inconvenience you had due to it. Please be assured that we are investigating the problem you described and are taking the appropriate action to prevent it from happening again. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,940 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.