Extended Stay America - Baltimore - Glen Burnie

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you had a nice time with us and that you were impressed with our ideal location with easy access to restaurants and shopping. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Dexter, thank you for choosing Extended Stay America for your recent stay. We appreciate your kind comments about our convenient location close to the club. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

It is very kind of you to recognize our staff in your review. Our team will be excited to hear they were able to impact your experience so positively. Thank you again for taking the time to tell us about your stay. We hope to welcome you back to Extended Stay America soon! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for choosing Extended Stay Hotels and if I can be of assistance to you, please contact me directly at 410-761-2708. Sincerely, Samera Aslam General Manager 410-761-2708 bgb@extendedstay.com 

Business response:

Ronnie, thank you for reviewing your stay at Extended Stay America. We are glad you liked our service and that you had an overall pleasant stay. We appreciate your observations about your room, and we have shared with appropriate members of our team to look into it. We hope you will visit us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for choosing Extended Stay Hotels and if I can be of assistance to you, please contact me directly at 410-761-2708. Sincerely, Samera Aslam General Manager 410-761-2708 bgb@extendedstay.com 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and slept well on our comfortable beds. We are also glad to know you liked our fully-equipped kitchenette facility. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for the housekeeping issues you encountered in your room and that there were burns on the counter. We would have been more than happy to try to correct the issue prior to your departure, and we hope that you will give us another chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management