Extended Stay America - Baltimore - Glen Burnie

Business response:

Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for choosing Extended Stay Hotels and if I can be of assistance to you, please contact me directly at 410-761-2708. Sincerely, Samera Aslam General Manager 410-761-2708 bgb@extendedstay.com 

Business response:

Richard, thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you had an enjoyable stay and that our great location close to shops and area restaurants were perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We are glad you were happy with your overall experience at our hotel. However, we are sorry to learn your room was missing some toiletries. We are working with our housekeeping staff to make sure all procedures are being followed, and we do a better job of preparing your room prior to the guests arrival going forward. We appreciate your business and hope to see you again on your next visit to our area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you had a nice time with us and that you were impressed with our ideal location with easy access to restaurants and shopping. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for the housekeeping issues you encountered in your room and that there were burns on the counter. We would have been more than happy to try to correct the issue prior to your departure, and we hope that you will give us another chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Dexter, thank you for choosing Extended Stay America for your recent stay. We appreciate your kind comments about our convenient location close to the club. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

It is very kind of you to recognize our staff in your review. Our team will be excited to hear they were able to impact your experience so positively. Thank you again for taking the time to tell us about your stay. We hope to welcome you back to Extended Stay America soon! Sincerely, Hotel Management