Extended Stay America - Baton Rouge - Citiplace

Business response:

Melinda, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Diana, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are sorry for the issues you experienced and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the appropriate team to be more diligent with their efforts. Thanks again, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management 

Business response:

Keshia, thank you for choosing to stay at Extended Stay America. We are happy your overall experience was enjoyable, but we regret not meeting some of your expectations. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. Although you liked our service during your pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management 

Business response:

Samuel, thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize for the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management 

Business response:

Thanks for the review of Extended Stay America. We are pleased to know you had a great stay with us and that we were able to meet your expectations at a great price. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

Keisha, thank you for choosing Extended Stay America! We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was our pleasure serving you, and we look forward to our next opportunity to make your trip a great one. Sincerely, Hotel Management