Extended Stay America - Baton Rouge - Citiplace

Business response:

Thanks for reviewing your stay. We are glad to read you liked the value we offer and our outstanding service. However, we are sorry for the smoke issue you experienced during your stay. We have shared your concern with our housekeeping team. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay. It’s nice to read you liked our service and location. However, we regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced. We have shared you concern with housekeeping team so that they will be diligent in their efforts. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Alma, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We would like to inform you that hair dyers are available at the front desk. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management 

Business response:

Torrionda, thank you for staying at Extended Stay America. We are glad you had a pleasant time here. That being said, we are sorry for the maintenance issues you had while here. We have shared your feedback with our team for review and action. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Nioshondra, thank you for staying with us. Although you had a pleasant time here, we are sorry for not meeting some of your expectations. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Henry, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Eileen, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management