Extended Stay America - Baton Rouge - Citiplace

Business response:

Thank you for posting your review of Extended Stay America. We take great pride in delivering friendly, professional service to all our guests so we especially appreciate your complimentary remarks. Our goal is to provide an extraordinary guest experience in a contemporary, luxury setting. Your comments are confirmation that we are meeting our goals in service excellence. It was a pleasure to have you as our guest and we hope that you will visit us again very soon. Sincerely, Hotel Management 

Business response:

Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Jason, thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were impressed with the top-notch service provided by our associates. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are thrilled to know you enjoyed the comfort of your room and were impressed with all the aspects of our hotel. We appreciate your suggestion and look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Jason, thank you for your fabulous review and letting us know your visit to Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are sorry for the inconvenience you experienced in the first room, but we are glad our staff resolved it to your satisfaction. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review Extended Stay America. We appreciate your comments about our convenient location close to a variety of restaurants and shopping venues. Your compliments will be shared with our team for a good job done. However, we are sorry you couldn’t take advantage of our grab-and-go breakfast. On behalf of everyone here, we invite you to visit us the next time you are in our area. Sincerely, Hotel Management 

Business response:

Alvin, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team. Thanks for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management 

Business response:

Felicia, thank you for taking the time to post your review. Please accept our apologies for cleanliness issue you experienced while here. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management