Extended Stay America - Baton Rouge - Citiplace

Business response:

Zoe, thank you for staying at Extended Stay America. Our entire staff works hard to attain our guest’s satisfaction in every possible way, and we admire you recognizing their efforts. I will be sure to share your compliments with Alicia for a job well done. We hope to welcome you again whenever your travels bring you back here. Sincerely, General Manager 

Business response:

Thank you for staying at Extended Stay America and for sharing your feedback. We are glad to know enjoyed your visit and were satisfied with all that we have to offer. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Robert, thank you for sharing your experience. We are committed to offering every one of our guests an exceptional time, and we apologize that we did not do so for your visit. We hope to have the opportunity to make a much better impression in the future. Sincerely, General Manager 

Business response:

Thank you for your review. We are glad your overall stay was satisfactory. We hope you will give us another chance to serve you much better in the future. Sincerely, General Manager 

Business response:

Julie, we appreciate you sharing your kind rating of Extended Stay America. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at our hotel. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, we fall short. I have shared your concerns with my management team in an effort to improve our service as well as facilities moving forward. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager 

Business response:

Claunesha, thank you for being our guest. It was a pleasure hosting you at Extended Stay America - Baton Rouge - Citiplace. We appreciate you sharing your excellent rating and hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for being our guest. It’s nice to know you liked your clean room and our front desk associates. However, we apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in negative experience for our valued guests. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager 

Business response:

Nicholas, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager