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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Extended Stay America Hotel Baton Rouge - Citiplace is located at 6250 Corporate Blvd, Baton Rouge, LA. This business specializes in Hotels & Motels and Other Lodging.
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't have my room. I was told that Expedia had over booked the room I had reserved, so they had to give me another. Young lady working was new and was clueless. Then she wanted to charge me for the room when I had already paid through Expedia. I had to explain this she made phone calls and then just gave me a room key and said they'll fix it in he morning. She didn't even tell me room number
Business response:
We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area... read more
Pleasant Pleasant. Clairece was great.
Business response:
Thank you for sharing your positive feedback about Extended Stay America - Baton Rouge - Citiplace. We are glad to read you enjoyed your time with us and that the service provided by Clairece made it even more memorable. I will be sure to share your compliments personally. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, General Manager
Not what I expected I've never been to an extended stay hotel before so this could be my fault... but there were no toiletries! The room seemed dingy and someone's sock was on the floor
Business response:
Thank you for your feedback. We are sorry to know that your room was not serviced and cleaned to the level it should have been, and for the inconvenience caused. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. I hope you will return so we can make it up to you. Sincerely, General Manager
My room was dirty and had a weird smell to it. Breakfast was a muffin, expected a little more than that.
Business response:
Brandie, I apologize for the disappointing stay you had with us. We are sorry we failed to provide you the clean and comfortable room that you deserved. I have addressed this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that it does not happen again. I am also disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I hope we h... read more
Business response:
Thank you for being our guest at Extended Stay America - Baton Rouge - Citiplace. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. Thanks again for the nice rating, and we hope to see you again soon. Sincerely, General Manager
Day vs night Day staff were terrific, and went out of their way to allow me an early check-in. Friendly, professional, courteous, respectful. The person working the desk at night, though, appeared to have friends visiting and hanging out in the lobby (could have been long-stay guests) who were speaking vulgarly (finding prostitutes on Craig's list), and heard in my room halfway down the hall from front desk. This clerk was standing with them during this conversation. Also, my request for room cleaning (at option 1 cost) was ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Thank you for the terrific rating! We are delighted to see all that we have to offer left you with a remarkable impression of our hotel. We look forward to welcoming you again at Extended Stay America - Baton Rouge – Citiplace on your next trip in the future. Sincerely, General Manager
Bed mattress was too hard but overall nice stay
Business response:
Cynthia, thank you for staying at Extended Stay America - Baton Rouge - Citiplace. We are glad you enjoyed your overall stay with us, but we're sorry that you found the mattress uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our facilities, and we appreciate you sharing your comments. We hope that you will choose us again. Sincerely, General Manager
Business response:
Michel, thank you for choosing Extended Stay America - Baton Rouge - Citiplace. We appreciate you giving us a fantastic score and are thrilled to know you enjoyed every aspect of your stay with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 4.2 star rating with 966 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.