Extended Stay America - Billings - West End

Business response:

Wow - Ken, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America - Billings - West End, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for choosing our hotel and for taking the time to sharing your rating. We are happy you had a nice stay overall, however, we apologize for not meeting 100% of your expectations. With feedback such as yours, we can only get better. Thank you again. We hope you will choose us again the next time you visit the area. Sincerely, General Manager 

Business response:

Thank you for sharing your kind review of Extended Stay America - Billings - West End. We are pleased to know our well-maintained property and the in-room amenities left you with a great impression of our hotel. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, General Manager 

Business response:

Bonnie, thank you for recommending Extended Stay America - Billings - West End. It is wonderful to read you found your suite to be spacious & spotless and that our team to be cordial. It was our pleasure serving you, and we look forward to welcoming you back for another outstanding visit. Sincerely, General Manager 

Business response:

Claudia, thank you for your visit. We are pleased you had an overall nice stay, but we are sorry if any inconvenience caused. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Steven, thank you for your 4-star rating. I am glad you had an overall great visit. We hope to welcome you back soon at Extended Stay America - Billings - West End. Sincerely, General Manager 

Business response:

Darick, thank you for your review. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, General Manager 

Business response:

Randy, thank you for the wonderful review of Extended Stay America - Billings - West End. We are delighted to read you liked all the aspects of your visit. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for staying at Extended Stay America - Billings - West End. We are glad you liked the facilities we have to offer and had an overall comfortable visit. However, we are sorry for the inconvenience you experienced with one of our front desk associate. That particular member has been informed and steps have been taken to ensure this does not happen again. We look forward to serving you again. Sincerely, General Manager