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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quick, quiet, clean, and comfortable. Check in was simply and quick. Booking through Hotels.com definitely helped smooth out the process. Everything in our room was tidy and very clean. I would suggest this place to friends if they needed to in the area.
Business response:
Katy, thanks for being our guest at Extended Stay America. It’s great to know you were impressed with our outstanding service as well as the cleanliness of your room. Thank you for recommending us to future guests. We look forward to hosting you again soon. Sincerely, General Manager
Ignore the staff if you stay The hotel is nice. The staff ignore you and have attitudes.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit. However, we are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth and hospitality. This behavior is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Quiet hotel, nice room/bed; needed more help Quiet hotel, nice room/bed; needed more help up front. Took 30 minutes to check in. Gal was doing everything with a pen and not computer. Kitchen supplies available when requested. Front desk gal super nice but needed help.
Business response:
Thank you for taking the time to post your review. We are happy to know you liked our location and were overall satisfied with your stay. However, we are sorry for the inconvenience you faced at the Front Desk and have shared your concerns with every staff member in an effort to be more diligent moving ahead. We hope to have another chance so we can make your next trip pleasant in every respect. Sincerely, General Manager
Recommended Great value
Business response:
Floyd, thank you for sharing your wonderful review of Extended Stay America. It’s our pleasure knowing you had an excellent stay and that you found us to be a great value. We thoroughly appreciate your recommendation and cannot wait to host you again in the future. Sincerely, General Manager
Super cute room!! Very nice place My only complaint was we got there at 2 AM and they told me they could not find my reservation....Even though it was pre paid and I called earlier to let them know we would not get there until after 1 AM he blamed expedia when they said they did not have me listed...then come to find out they were looking under my first name instead of last...not what I wanted to deal with at 2 AM when I had been doing for 14 hours..The breakfast was not really a breakfast...but the room was super nice and ... read more
Business response:
Thank you for being our guest at Extended Stay America. It’s nice to know you enjoyed your comfortable room and our beautiful location. With that said, we're sorry you didn't experience our staff at their best. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We regret the inconvenience this caused and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Passing through I was just passing through, so staying here worked will. The price was right.
Business response:
Thanks for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay and found us to be a good value. We hope to welcome you back soon for another enjoyable visit. Sincerely, General Manager
Short overnight stay on cross country drive. Convenient, just off the highway. Very clean, new, out just refurbished facilities. Quick friendly check-in. Did have to wait for a clerk at both check-in and check-out. Free coffee at breakfast was not good.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to read you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager
Business response:
Wow - Emily, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America - Billings - West End, and we look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Robert, it was a pleasure hosting you as our guest. We are glad to know you had a good time at Extended Stay America - Billings - West End and hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.