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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Ryan, thank you for choosing Extended Stay America - Billings - West End and for taking the time to share your perfect rating. We are delighted knowing you had an enjoyable experience, and we look forward to your next visit. Sincerely, General Manager
Business response:
Wow - Dennis, thanks for the awesome feedback. Our top priority is for you to have an enjoyable and comfortable stay and from your five-star rating, it appears that we delivered on both counts. It was a pleasure having you at Extended Stay America - Billings - West End, and we hope you will come and see us again soon. Sincerely, General Manager
Good location. Very easy to access. Fast food and restaurants close. Full-size refrigerator. Only negative is that they don't have an ice machine due to "health issues".
Business response:
Chris, thanks for being our guest at Extended Stay America - Billings - West End. We are glad to know our location worked well according to your needs and that you liked your well-equipped room. Please know as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will choose us again the next time you are in this area. Sincerely, General Manager
snippy mad & rude clerk The cleaning maid got snippy when we asked about getting our room cleaned - told us all we get was clean towels and that we had to go to the front desk and ask for them. Didn't know first time we stayed there. Went to front desk and she was rude said she would get us towels when she could. So we said we would come back later and pick them up. Other than that the stay was good.
Business response:
Carol, I am happy you had a pleasant stay overall, but I sincerely apologize for your experience with some of our staff members. This incident is not a reflection of our usual service and I assure you that appropriate measures have been taken to ensure this is not repeated. I regret this unpleasant experience and hope you will consider a second visit. Sincerely, General Manager
Good hotel. Good hotel to stay at although we had one maid and one clerk that was rude. The other staff we met were great. The room was clean and comfortable. There was a kitchen but I was wishing for coffee and no pot and none in the front desk area.
Business response:
Carol, thank you for staying at Extended Stay America - Billings - West End. We are glad you were overall pleased with your visit and that you liked your room. However, we apologize for the lack of kitchenware and will share your concern with our management team. We also regret your experience with some of our associates. This behavior is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. We value your business and hope you will choose us again. Sincere... read more
Nice hotel I had never stayed at an extended stay before. It was nice. The bed was harder than I like. The room is not equipped with a hair dryer. I could have asked for one but I didn't. It really is meant for people staying long term.
Business response:
Charlotte, thank you for choosing Extended Stay America - Billings - West End. We are glad you had a pleasant stay with us. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. We value your business and hope to see you again soon. Sincerely, General Manager
Decent for a quick overnight stop I stayed in it overnight on my way through. It was affordable and clean. The room was spacious. The staff checked me in quickly. Plenty of eating options and gas nearby. It was nicer than other chains of that price range. I really wasn't staying long enough to need extra amenities so this was perfect.
Business response:
Thank you for choosing Extended Stay America - Billings - West End for your overnight stay. We are happy you had a comfortable experience, and you liked your room and our service. Your satisfaction means a lot to us! Thanks again, we look forward to seeing you again the next time you head our way. Sincerely, General Manager
Fantastic overnight stop The staff was amazing and the room was in great shape. I slept like a log, and appreciate how clean the room was. The place is in great shape. Thank you!
Business response:
Thank you for being our guest and taking the time to review your experience at Extended Stay America - Billings - West End. We are happy that you liked our courteous associates and your clean & comfortable room. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,677 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.