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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast?? Rests is great!
Business response:
It was a pleasure to have you as our guest at Extended Stay America - Billings - West End. We are glad to read you had a pleasant stay with the exception of one issue. We have shared your feedback with our food and beverage team in an effort to improve our future guest experiences. We appreciate your business and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Business response:
It was a pleasure to have you as our guest at Extended Stay America - Billings - West End. We appreciate your kind rating and hope we will continue to be your hotel of choice when your plans bring you back to our area. Sincerely, General Manager
Is ok in a pinch First impression while waiting to check in was not very positive.
Business response:
Thank you for evaluating your stay. We apologize for the inconvenience you experienced at the time of check-in. We have followed up with our team to make sure we don't disappoint you in the future. We hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Nice, but I wouldn't call it breakfast. Very nice hotel for the price. Seemed to be fairly new, and the room was either new or recently refurbished. I only needed a single queen bed, and that is what I got, but it was a kitchenette with nice refrigerator, two-burner stove top, microwave and counter top. Fairly large room, quite pleasant accommodations compared to other discount hotels. Expedia showed the room rate as including breakfast, but I would not call it breakfast. It was a 3-foot counter top in the lobby with coffee... read more
Business response:
Greg, thank you for staying at Extended Stay America - Billings - West End. We are glad you found us to be of good value in the area and that you loved your roomy room along with the kitchenette. We appreciate you being our guest and look forward to your return visit soon. Sincerely, General Manager
After waiting on several people at check in, the hotel staff skipped over me to the gentleman behind me. I look young but I still deserve proper service and care! I recieved no apology once the staff noticed their error. The hotel seems to attack a "certain" type of crowd. Would not suggest with young children.
Business response:
Thank you for staying at our hotel and letting us know your overall visit was a pleasant one. However, we’re sorry for the service issue you encountered at the front desk. I am working with my entire team to make sure such mistakes are not repeated in the future. We hope you will give us another opportunity to make it up to you on a future date. Sincerely, General Manager
Not bad at all The Hotel is value for what you pay for but they need to work on their front desk it takes a really long to be served ..... if ur in for a night it's a good choice.
Business response:
Thank you for being our guest at our hotel. We are happy to know you liked the good value we offer for the price and that your overall visit was a pleasant one. However, we’re sorry for the inconvenience you experienced at the front desk. We will work had to improve our service moving forward. We hope you will come back to visit us again soon. Sincerely, General Manager
The service was increadible. When they saw that we had children with us they gave us a free upgrade to a suite so we would have more room. Room was super spacious, modern, and very clean
Business response:
Zachary, thank you for the wonderful review of your stay at Extended Stay America - Billings - West End. It is great to read you were pleasantly surprised with our exceptional service and that you loved your upgraded suite. Thanks again for being our guest, and we look forward to serving you and your family soon! Sincerely, General Manager
Business response:
Thank you for reviewing your visit to Extended Stay America - Billings - West End. It is always great to see our guests have enjoyed their time with us, and ratings like yours reassure us that we are on the right track. We look forward to welcoming you back the next time you're in the area. Sincerely, General Manager
It works Just passing through. Good room for the rate. Clean, comfortable bed, safe. Nothing fancy
Business response:
Thank you for choosing to stay at Extended Stay America - Billings - West End. We are happy to read that you liked your clean & comfortable room and our affordable rates. Please come back to stay with us again the next time you are in the area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,730 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.