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Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean and the clerk at the front desk was responsive when the first room sleeper sofa would not work. We were given another room and this one the sofa bed worked but no bed linens. The clerk brought us clean linens at 1:00 in the morning. There was a smell in the room but overall it was clean.
Business response:
Dear Theresa, thank you for taking the time to review our hotel. Although you were satisfied during your stay, we are disappointed we failed to meet 100% of your expectations. Our goal is to deliver outstanding service, clean and comfortable suites, and amenities for our guests to enjoy. Thank you for being our guest at our Extended Stay America, and we hope you will visit again soon. Sincerely, Hotel Management
Unique lobby in the sense when you pull up outside it’s subtle and you may pass by it at first like I did. The room was basic and clean but if you need a full kitchen it’s a good stay.
Business response:
Christopher, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our well-kept accommodations with a kitchenette and that you enjoyed all of the in-room amenities we provide. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Hotel Management
Staff wasn’t friendly checking in or out. Trash all over parking lot.
Business response:
Latasia, thank you for sharing your experience at our hotel. We regret not meeting your expectations and apologize for the service issues you encountered. We will review this with our team and take steps to ensure we are more consistent in our service delivery. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The thing I liked about this property is that the some of the staff were friendly, Walmart close by, and close to event we were there for. Other than that, I will never stay here again. First thing, we were called COLORED by another guest. I took care of that. Breakfast was the same muffins and instant oatmeal every single day. The coffee had an after taste. The paper goods were not individually wrapped. When we checked in, the clerk said there is a full kitchen, but would be put us on a list to get the kitchen cookware. We ... read more
Business response:
Lakita, thank you for reaching us out with your detailed feedback. We always aim to deliver an excellent and comfortable stay for our guests, and we are disappointed to know we did not meet all of your expectations. We regret knowing you were unhappy with our hotel policies for towels and linens and that you were unable to experience a good nights' sleep in your cozy bed. We are also sorry for the disappointment with our breakfast and the lack of toiletry. We have noted your comments and will discuss them with the brand lead... read more
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.5 star rating with 1,217 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.