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Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel and rooms are well kept but very outdated. Mattresses are old allowing the springs in them to be felt.
Business response:
Dear Maxine, Thank you for your feedback. We are glad to hear that you found our hotel and rooms well-kept. However, we apologize for the discomfort you experienced with the mattresses. We understand the importance of a good night's sleep and are in the process of updating our furnishings. Your comments are valuable to us, and we hope to provide a more comfortable stay in the future.Sincerely,Hotel Management
It was great
Business response:
Dear Ronnie, Thank you for your positive feedback! We are delighted to hear that you had a great experience at Extended Stay America. We strive to provide excellent service and accommodations, and we are thrilled that you enjoyed your stay with us. We look forward to welcoming you back again soon!Sincerely,Hotel Management
The property is not that old but it’s not that new we are a military family. And I will say the best part about the hotel was Ms. Judy at the front she provided exceptional customer service and was very patient with my kids always loosing there keys. She made them feel safe at the hotel and I will forever appreciate that
I will be coming back again
Business response:
Dear Thomas, We are thrilled to read that you plan to return to Extended Stay America. It's our pleasure to have provided you with a positive experience. Your loyalty means the world to us, and we can't wait to welcome you back for another wonderful stay. It was a true pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Location is dated, stairwells were very dirty, outside doors only worked after keying the card 4 or 5 times, there is NO elevator, the cabinets in the room were stuck shut from grease, there was no coffee machine in the room and there was no real breakfast, only some muffins, luke warm water and luke warm coffee. The staff was nice enough, and the bed was comfortable.
Business response:
Dear Matthew, We sincerely apologize for the inconvenience you experienced during your recent stay. Your feedback regarding the dated facilities, cleanliness issues, and maintenance concerns is disappointing, and we sincerely regret falling short of your expectations. Please know that we take these matters seriously and have already taken steps to address them with our maintenance and housekeeping teams. Additionally, we apologize for the lack of in-room amenities and breakfast offerings. Rest assured, your comments will be ... read more
Just not clean enough for me, good price but there are others with the same price range that are cleaner & in much better shape!
Business response:
Dear James, We appreciate you taking the time to write a review. We apologize for your difficulties and will work with our team to improve it. Please connect with the front desk team for any help you need while you are with us. They are always happy to help you. Thank you for choosing our brand, and we look forward to your next visit! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.5 star rating with 1,217 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.