Extended Stay America - Boca Raton - Commerce

Business response:

Linda, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay with us. We are glad you were impressed with the service provided by our front desk team. That being said, we can appreciate that you were hoping for a more up-to-date experience. We have taken note of your comments and hope the other aspects of your stay will bring you back here. Sincerely, Hotel Management 

Business response:

Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you and your family loved your stay. We look forward to sharing your comments with our team. Thank you once more for choosing Extended Stay America, and we hope to welcome you again soon! Sincerely, Hotel Management 

Business response:

Gregory, thank you for your review. From your ratings, it seems you had an overall pleasant stay. However, we apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping team for review and action. Thank you once again for your feedback, and we look forward to your next visit with us. Sincerely, Hotel Management 

Business response:

We are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Gregory, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Saraj, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your review, we are disappointed we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management