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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
OK but needs improvements No coffee maker, no plates or silverware, no pots & pans.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our custom kitchen items were not mentioned and provided to you. To ensure that a situation like yours doesn't happen again, my team is being coached on our check-in process which includes details about our dish delivery for our guests. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive st... read more
The hotel have a beautiful lake.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Hotel carino ma niente di eccezionale Hotel confortevole con disponibilità di un angolo cottura per cucinarsi i propri pasti. Unica nota negativa: l'odore acre buttato fuori dal climatizzatore che richiedeva un ricambio di aria appena si entrava in camera. Ma questo era un problema della mia stanza, in quello dei miei amici non c'era.
The carpet in the room smelled awful. This hotel needs to thoroughly clean the carpets in the rooms. It smelled like sweaty gym socks. I had to by lysol spray to spray the carpet. The room had been remodeled and looked great.
Business response:
Thank you for your recent review of your stay. We appreciate the kind comments about our staff and services; however, we apologize that the condition of the carpet was below expectations. To uphold our company's high standards, we will add more focus and detail during our preventative maintenance moving forward. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
No maid service No maid came by to clean the room until checkout. No safe.
A Little Worn Around the Edges First, this hotel is difficult to find. The maps show it right next to Interstate 95, but there is no exit to access. The desk clerks are very helpful and friendly and while they tried to get my Internet access to work the ultimately had to have be call technical support. The room was nice, but showed some wear and tare. The bed was outstanding. During my three day stay the room was never straightened up; nor did I receive any fresh towels. I talked to the clerk on the morning of the third day,... read more
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that you had difficulty finding our location and that our housekeeping was not properly communicated to you during your stay with us. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Your comments were reviewed by the staff, and we will coach our front desk staff on our amenities to make sure your experience is not repeated. Thanks to your feed... read more
Un réél plaisir! C'est toujours avec plaisir que nous séjournons dans cette gamme d’hôtels où nous sommes comme à la maison avec une équipe charmante. La vue sur le lac est particulièrement appréciée.
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.