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Extended Stay America - Boston - Braintree
- Hotels
- Braintree, MA
About this business
Location details
20 Rockdale St., Braintree, MA, 02184, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall good experience. It’s worth it for the price. Good location to stay between Boston and Providence which was our goal. My only suggestion would be to Not advertise free breakfast, more like free Coffee and Quaker Oats only.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for your thoughtful review. We’re glad to hear you had a positive experience with us and found the location convenient for your travel plans. It’s also great to know that the value of your stay met your expectations, and we appreciate your feedback regarding our breakfast. We offer a complimentary grab-and-go breakfast, which is intended for a quick, convenient start to the day rather than a traditional hot or full breakfast. We understand this may not meet every g... read more
Ok
It wss a good stay
Good stay
Business response:
Dear Guest, We appreciate you sharing your experience with us. It’s wonderful to know that your stay was a positive one. Comments like yours are always encouraging for our team, and we’re grateful you took the time to post a review. We look forward to welcoming you back to Extended Stay America on your next visit. Sincerely, Hotel Management
Staff was extremely helpful. Very kind. Anything I needed they went well and beyond 5 star's
Business response:
Dear Guest, Thank you for sharing such wonderful feedback about your time with us at Extended Stay America. We are truly pleased to know that our team made such a strong impression during your stay. It is especially rewarding to hear that the support you received was attentive and thoughtful, and that our staff went the extra mile to make sure you had everything you needed. Your generous comments mean a great deal to us, and we will be glad to share them with the team. We look forward to welcoming you back again for another ... read more
For the price, it was expensive then holding a $107 fee for incidentals? What incidentals, there were none. Worn out hotel and staff that didn’t want to be there. God forbid you ask for a receipt… will not be returning, yeck…
Business response:
Dear Guest, We sincerely apologize for your experience and understand your frustration regarding the incidental hold and the challenges you faced when requesting a receipt. This is certainly not the level of service we aim to provide. Please note that incidental holds are typically released by your financial institution after checkout; however, we regret that this was not clearly communicated. Your comments regarding the condition of the hotel and service have been noted and will be shared with our team for review. We truly ... read more
Frequently asked questions about Extended Stay America - Boston - Braintree
How is Extended Stay America - Boston - Braintree rated?
Extended Stay America - Boston - Braintree has a 3.1 star rating with 2,129 reviews.
When is Extended Stay America - Boston - Braintree open?
Extended Stay America - Boston - Braintree is open now. It will close tomorrow at 12:00 a.m.