Extended Stay America - Boston - Braintree

Business response:

Dear Guest, Thank you for sharing your feedback and for recognizing Kim’s outstanding service. We are proud to have team members who make such a positive impact. We also appreciate your comments regarding the accommodations and will use them to continue improving our guest experience. We hope to welcome you back for an even more enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your wonderful feedback. We are delighted to hear that Kim at the front desk provided exceptional service and helped everyone feel safe during the blizzard. Her professionalism, care, and dedication truly reflect the high standards we strive for at our hotel. We will be sure to share your kind words with her, as it will serve as great encouragement for our entire team. Providing a safe and welcoming environment for all our guests is our top priority, and we are thrilled your stay reflected t... read more

Business response:

Dear Guest, We sincerely apologize for the unacceptable condition of the bedding during your stay. Cleanliness and hygiene are our highest priorities, and it is clear that we fell short in this instance. Please be assured that your comments will be shared with our housekeeping team. We deeply regret the discomfort and disappointment caused and appreciate your bringing this to our attention. We hope you will give us another opportunity to provide a much-improved experience and look forward to welcoming you back. Sincerely, Ho... read more