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Extended Stay America - Boston - Braintree
- Hotels
- Braintree, MA
About this business
Location details
20 Rockdale St., Braintree, MA, 02184, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean but no frills. Front desk staff where accommodating. I was originally put next to a room with pet and asked for a different room. Which was changed immediately. Parking was sufficient given the hotel is on a hill. Breakfast was limited but the coffee was decent. My only complaint is a staff the morning I was checking out. The person loudly was talking on the personal phone call about a person threatening to harm them and that they were going to reciprocate. There was a lot of cussing and no apology when staff ... read more
Business response:
Dear Guest, We are glad to hear our team was able to quickly move you to a more comfortable room and that your stay overall worked well for you and your son. At Extended Stay America, we aim to provide a welcoming and reliable experience, so it’s encouraging to know many aspects met your needs. That said, the situation you encountered near the lobby is not reflective of the environment we strive to maintain, and we will address this internally. We appreciate your feedback and hope to welcome you back for an even better stay.... read more
Clean rooms
It was ok
Business response:
Dear Guest, Thank you for being our guest and taking the time to share your review with us. While we’re glad your stay was acceptable, we apologize if we fell short in any way during your time with us. Your feedback is appreciated, and we hope you’ll give us another opportunity to provide a more comfortable experience in the future. Sincerely, Hotel Management
Overall good experience. It’s worth it for the price. Good location to stay between Boston and Providence which was our goal. My only suggestion would be to Not advertise free breakfast, more like free Coffee and Quaker Oats only.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for your thoughtful review. We’re glad to hear you had a positive experience with us and found the location convenient for your travel plans. It’s also great to know that the value of your stay met your expectations, and we appreciate your feedback regarding our breakfast. We offer a complimentary grab-and-go breakfast, which is intended for a quick, convenient start to the day rather than a traditional hot or full breakfast. We understand this may not meet every g... read more
Ok
It wss a good stay
Good stay
Business response:
Dear Guest, We appreciate you sharing your experience with us. It’s wonderful to know that your stay was a positive one. Comments like yours are always encouraging for our team, and we’re grateful you took the time to post a review. We look forward to welcoming you back to Extended Stay America on your next visit. Sincerely, Hotel Management
For the price, it was expensive then holding a $107 fee for incidentals? What incidentals, there were none. Worn out hotel and staff that didn’t want to be there. God forbid you ask for a receipt… will not be returning, yeck…
Business response:
Dear Guest, We sincerely apologize for your experience and understand your frustration regarding the incidental hold and the challenges you faced when requesting a receipt. This is certainly not the level of service we aim to provide. Please note that incidental holds are typically released by your financial institution after checkout; however, we regret that this was not clearly communicated. Your comments regarding the condition of the hotel and service have been noted and will be shared with our team for review. We truly ... read more
Frequently asked questions about Extended Stay America - Boston - Braintree
How is Extended Stay America - Boston - Braintree rated?
Extended Stay America - Boston - Braintree has a 3.1 star rating with 2,140 reviews.
When is Extended Stay America - Boston - Braintree open?
Extended Stay America - Boston - Braintree is open now. It will close tomorrow at 12:00 a.m.