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Extended Stay America - Boston - Braintree
- Hotels
- Braintree, MA
About this business
Location details
20 Rockdale St., Braintree, MA, 02184, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great staff! We’re pleased to stay. Properly was very average in quality, neither good nor bad, however price for nightly stay could be cheaper. Overall 3.5 stars.
Business response:
Dear Guest, We’re pleased to hear that our team made a positive impression and helped make your visit enjoyable. We appreciate your balanced perspective on the overall experience and understand how value plays an important role when choosing accommodations. Feedback like yours is helpful, as it provides insight into guest expectations and preferences. We’re glad you chose to stay with us and hope to welcome you again in the future for another comfortable visit. Sincerely, Hotel Management
The place gave off shabby sh*thole vibes. Was a little worried about my car in the lot. Very quiet neighborhood on a Saturday night; neighbors a bit loud till late. Sheets rough, towels soft. Tv worked. Fridge very loud - had to unplug it. The free breakfast was a joke - instant oatmeal, Nutri bars, individually wrapped muffins.
Business response:
Dear Guest, We sincerely apologize that several aspects of your stay, including room comfort and breakfast offerings, did not meet your expectations. Your observations regarding in-room amenities and breakfast have been shared with our housekeeping and breakfast teams. Guest comfort, safety, and satisfaction are very important to us. We appreciate your insights and hope to have the opportunity to provide a more positive experience and welcome you back again in the future. Sincerely, Hotel Management
The biggest disappointment was the dirty sheets with hair, blood stains and torn pillows.
Business response:
Dear Guest, We sincerely apologize for the unacceptable condition of the bedding during your stay. Cleanliness and hygiene are our highest priorities, and it is clear that we fell short in this instance. Please be assured that your comments will be shared with our housekeeping team. We deeply regret the discomfort and disappointment caused and appreciate your bringing this to our attention. We hope you will give us another opportunity to provide a much-improved experience and look forward to welcoming you back. Sincerely, Ho... read more
Frequently asked questions about Extended Stay America - Boston - Braintree
How is Extended Stay America - Boston - Braintree rated?
Extended Stay America - Boston - Braintree has a 3.1 star rating with 2,069 reviews.
When is Extended Stay America - Boston - Braintree open?
Extended Stay America - Boston - Braintree is open now. It will close tomorrow at 12:00 a.m.