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Extended Stay America - Boston - Braintree
- Hotels
- Braintree, MA
About this business
Location details
20 Rockdale St., Braintree, MA, 02184, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom doors don’t get closed. Upon checking with the helpdesk we got to most of the rooms bathroom doors don’t get locked and then came for the repair and took almost 1 hr for the drilling and repairing work which was noisy and disturbing during the stay.
Business response:
Dear Hrudaya, We sincerely apologize for the inconvenience caused by the bathroom door issues and the disturbance during the repair work. We understand how important privacy and a quiet environment are for our guests, and we regret that this affected your stay. Your comments have been shared with our maintenance and management teams to ensure repairs are completed more efficiently and with minimal disruption in the future. Guest comfort and satisfaction are our top priorities, and we appreciate your patience and understandin... read more
I would stay there again
Business response:
Dear Rocco, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. Our excellent accommodations and convenient location make us a great choice for visitors to the city. It was our pleasure accommodating you. We hope you will make Extended Stay America your home away from home whenever your travels bring you to our area. Sincerely, Hotel Management
In town for a few days to catch a red sox game and boston area.
Business response:
Dear Nguyet, Thank you for sharing your feedback regarding your recent stay with us while visiting the area. We are glad to hear that you chose our property for your trip to catch a Red Sox game. It is always our goal to provide a comfortable and convenient stay for all our guests, and we are happy that we could be part of your experience. Your comments are greatly appreciated, and we look forward to continuing to provide excellent service. We hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hot... read more
Not again. The staff was great. They were friendly and welcoming. However, the hotel was probably fantastic when it was first built. The hallway floors were filthy. Inside the room, there were areas where paint was needed, the refrigerator and stove top had multiple rust spots. There were no dishes, pots, pans, etc. I could have requested them from the front desk, but I shouldn't have to. I've stayed at several Extnded Stays and have had an excellent experience but not this time.
Business response:
Dear Tonya, Thank you for sharing your feedback. We are glad to hear that our staff made a positive impression and provided friendly service during your stay. However, we sincerely apologize that the condition of the property and the lack of kitchen amenities did not meet your expectations. Your comments regarding cleanliness, maintenance, and available supplies have been shared with our management team for immediate review and improvement. We value your insights as they help us enhance our guest experience. We hope to have ... read more
Frequently asked questions about Extended Stay America - Boston - Braintree
How is Extended Stay America - Boston - Braintree rated?
Extended Stay America - Boston - Braintree has a 3.1 star rating with 1,993 reviews.
When is Extended Stay America - Boston - Braintree open?
Extended Stay America - Boston - Braintree is open now. It will close tomorrow at 12:00 a.m.