Extended Stay America - Boston - Braintree

Business response:

Dear Guest, Thank you for sharing your thoughts. We regret that your experience did not align with your expectations. Guest safety and satisfaction are our top priorities, and we work closely with our team to maintain a welcoming environment for all. Your feedback is valuable, and we will use it to assess areas for improvement. We hope you will consider trying us again in the future should your travels bring you back our way.Sincerely,Hotel Management 

Business response:

Dear Guest, We are flattered by your very kind review of Extended Stay America. Team members like Kimare a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America during your recent overnight trip! We’re sorry to hear that your time was limited, and we completely understand that there’s so much to experience. We hope you enjoyed some aspects of your stay, and we’d love to welcome you back for a longer visit so you can fully take in all that we have to offer. We look forward to hosting you again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing us. It is great to know you enjoyed your room and had some great encounters with the staff. However, we are sorry for not meeting your expectations with the breakfast choices and room upkeep. Your observations regarding breakfast options and room's maintenance have been received with gratitude. Feedback like yours is essential for us as it provides insights into our guests' experiences and preferences. We hope to have the opportunity to welcome you again and provide you with the high standa... read more