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Extended Stay America - Boston - Braintree
- Hotels
- Braintree, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
20 Rockdale St., Braintree, MA, 02184, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is adequate. Expect the bare minimum, a room. They say there is breakfast however all they have are prepackaged muffins and cereal bars. Most mornings there is coffee but once the first pot is empty that’s it. The rooms are NEVER cleaned. If you need anything like towels or toilet paper you have to go to the desk, ask for it and hope they have it ( they don’t always have towels). The only good thing is the staff does there very best with little to no resources.
Business response:
Dear Suzette,We regret the problems you suffered during the visit to our hotel. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Considering our helpful staff, ... read more
Would have been a great stay but the beds are terrible and noisy! Every time you moved they squeak terrible which wakes both yourself up and other person in next bed.
Business response:
Dear Guest, Thank you for the review and for making us part of your travel plan. We are glad that the stay was pleasant and that we met your expectations for a comfortable location. However, we are sorry for the issues that disturbed you and impacted your overall hotel experience. We are making sure that we are able to deal with these situations perfectly as we move ahead. Please return, and we hope to welcome you here soon with a better version of our services.Sincerely,Hotel Management
Room service was only provided once per 7 days of stay. When asked to get the room cleaned, nobody showed up. Even grabbing fresh towels was inconvenient. We had to bring the dirty towels to the housekeeping manager to get freshly cleaned ones.
Business response:
Dear Urjana, Thank you for being our guest and sharing your feedback. It is nice you had a pleasant time. However, we apologize for your unhappy experience with our housekeeping services. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. Please accept our apologies if we did not communicate this properly at check-in. Further, we will instruct our front desk team to mention all the policies durin... read more
The gentleman at the front desk was so informative, friendly and helped us get the best rate possible. He was amazing! The room was extremely clean and supplied adequately for our one night stay(our flight that day had been cancelled). I will easily recommend this accommodation to everyone. They’ve done a nice job to upgrade and should be recognized for their efforts. We’re from Colorado and our experience here saved us so much stress!
It was alright . I liked it because it was quiet and we didn’t get disturbed as much . But staff is quite lazy.
Business response:
Dear Shayan, We appreciate you choosing Extended Stay America and writing a review. It's great to know you had a wonderful stay with a clean room. However, we are sorry for not finding the staff attentive. We shall discuss these issues with them so that this lapse in service does not repeat. Please revisit us soon for another beautiful experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Braintree
How is Extended Stay America - Boston - Braintree rated?
Extended Stay America - Boston - Braintree has a 4.2 star rating with 1,064 reviews.
When is Extended Stay America - Boston - Braintree open?
Extended Stay America - Boston - Braintree is open now. It will close tomorrow at 12:00 a.m.