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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok place to stay The hotel was completely booked and check in took a while. Breakfast consisted of oatmeal packages without bowls. Rooms are spacious and nice to have a kitchen.
Quiteness No interruption during my four days' stay.
Not too impressed At first glance the hotel looked well kept and neat. The young guy at reception was not welcoming and he was unkempt as he rattled off the services available (he left out the 'grab and go' breakfast info). On the way to our room we noticed that the common room was messy. Our room was spacious and the beds were comfy and the pillows were ok. Would have been better to bring one from home. No qualms about the bathroom except the tub fixture could be updated. There were a few things that rubbed us the wrong way... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the comfort of the beds; however, we apologize that you received poor service from our staff. Please know that I will be meeting with my entire staff to review our customer service standards to ensure that your experience is not repeated. As well, I am sorry to read that our common area was not clean during your stay. To prevent this from happening again, my housekeeping team is review our standards and making... read more
Just OK....................".............................................................."
Business response:
Thank you for taking the time to post a review of your stay. We are glad that you had an OK stay; however, we are disappointed that you didn't have a great stay. We work hard to continuously improve our hotel and our guests' experiences; your feedback will help us continue to do that. Thank you again for your review. We hope to see you again in the future so we can show you our positive strides taken to improve your experience.
Convent location Hotel staff nice location ok selection for breakfast poor. Need to add a few small amenities considering it is an extended stay facility
Business response:
I appreciate you taking the time to write a review of our hotel. I am glad that you were pleased with our location. Still, I apologize that our grab-and-go breakfast did not meet your expectations. As well, I am sorry that you were not satisfied with the amenities we offer. Your comments and suggestions will be useful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,216 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.