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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convent location Hotel staff nice location ok selection for breakfast poor. Need to add a few small amenities considering it is an extended stay facility
Business response:
I appreciate you taking the time to write a review of our hotel. I am glad that you were pleased with our location. Still, I apologize that our grab-and-go breakfast did not meet your expectations. As well, I am sorry that you were not satisfied with the amenities we offer. Your comments and suggestions will be useful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
It’s OK Not fancy and probably overpriced for what they provide. The place smells funny (between old and cigarettes). The breakfast is very simple, muffins, coffee, cereal and yogurt. There is not much within the immediate area, so it may be in your best interest to come with a car. I may or may not stay here again but would definitely look for something else first. Staff was friendly until the reception guy yelled at people for talking loud at the reception.
Business response:
Daniel - Thank you for taking the time to write a review of your stay. We are sorry to hear that our hotel did not meet your expectations. We work hard to provide an affordable and comfortable place to stay for all of our guests. Our staff takes your feedback to heart and will work diligently to make changes so that we can improve. We are grateful for the feedback you provided so that we are able to continue to improve our hotel. We would love to have another chance to provide you with a better experience at our hotel, the n... read more
Amenities While not a big deal when I booked the hotel I was looking for one that offered a breakfast as we needed to leave on time to return home. When We went for breakfast there was 3 apples and 2 muffins left. This is not what I would call a breakfast and should have been stated. I would have gotten up earlier and went out for a full breakfast. For this reason I could not give a better rating then a 3
Business response:
Thank you for taking the time to write a review of our hotel. I am glad to hear that you found your room to be clean and spacious. Still, I apologize that our grab-and-go breakfast did not meet your expectations. Your comments will be useful as we continue to improve our breakfast offering. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
Nice But... Staff was pleasant and everything fine for the money except the sink was stopped up, I reported it but it was never fixed. I also found a large winged insect under the pillow when I made the bed in the morning. I requested and was given another room but not after a mildly lengthy consultation with the manager. Second room was fine except for a large carpenter ant that crawled across the covers before I went to sleep.
Business response:
Margaret - Thank you for your recent review of your stay. I’m so pleased to learn that our level of customer service met your expectations. Still, I sincerely apologize for the maintenance issues and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our cleaning procedures and maintenance issues to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have anothe... read more
Easy to find and close to restaurants and highway Clean room and plenty of space...lousy breakfast options and very hard beds.
Business response:
James - Thank you for taking the time to write a review of your stay. We appreciate the kind comments about your clean, spacious room and our hotel's location. We will keep your feedback about our grab-and-go breakfast as well as beds in mind as we continue to make improvement to our offerings. We hope we have the opportunity to see you again in the future.
Stayed for a long weekend. The staff was very nice and helpful when we needed information about the community or transportation.
Business response:
Thank you for sharing your experience with us. I’m happy to hear that you enjoyed our friendly staff and amenities such as our free Wi-Fi during your stay. Your feedback regarding our bedding options is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to hosting you again in the future.
The room was fine. The hotel and room had a musty disinfectant smell. The unensils were bent.
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate your kind comments about our hotel in general; however, I apologize that you found the smell of our hotel to be musty. As well, I am sorry that your utensils were bent. I will meet with our staff to ensure that these issues are properly addressed. We would love to have another chance to provide you with a better experience at our hotel the next time you’re in town.
Close to work Nice hotel for cost. Good location for Burlington Mall and offices in that area.
Business response:
Paul - Thank you for taking the time to write a review of your stay. I am glad that you enjoyed our convenient location. As well, I am happy to hear that we were able to provide you with an enjoyable stay at a great value. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 4 star rating with 1,173 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.