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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice But... Staff was pleasant and everything fine for the money except the sink was stopped up, I reported it but it was never fixed. I also found a large winged insect under the pillow when I made the bed in the morning. I requested and was given another room but not after a mildly lengthy consultation with the manager. Second room was fine except for a large carpenter ant that crawled across the covers before I went to sleep.
Business response:
Margaret - Thank you for your recent review of your stay. I’m so pleased to learn that our level of customer service met your expectations. Still, I sincerely apologize for the maintenance issues and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our cleaning procedures and maintenance issues to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have anothe... read more
Easy to find and close to restaurants and highway Clean room and plenty of space...lousy breakfast options and very hard beds.
Business response:
James - Thank you for taking the time to write a review of your stay. We appreciate the kind comments about your clean, spacious room and our hotel's location. We will keep your feedback about our grab-and-go breakfast as well as beds in mind as we continue to make improvement to our offerings. We hope we have the opportunity to see you again in the future.
Stayed for a long weekend. The staff was very nice and helpful when we needed information about the community or transportation.
Business response:
Thank you for sharing your experience with us. I’m happy to hear that you enjoyed our friendly staff and amenities such as our free Wi-Fi during your stay. Your feedback regarding our bedding options is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to hosting you again in the future.
The room was fine. The hotel and room had a musty disinfectant smell. The unensils were bent.
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate your kind comments about our hotel in general; however, I apologize that you found the smell of our hotel to be musty. As well, I am sorry that your utensils were bent. I will meet with our staff to ensure that these issues are properly addressed. We would love to have another chance to provide you with a better experience at our hotel the next time you’re in town.
Close to work Nice hotel for cost. Good location for Burlington Mall and offices in that area.
Business response:
Paul - Thank you for taking the time to write a review of your stay. I am glad that you enjoyed our convenient location. As well, I am happy to hear that we were able to provide you with an enjoyable stay at a great value. We look forward to having you visit with us again in the future.
Extended Stay This hotel is right near the Mall and Lahey Clinic which was important for me. When I checked in their was a sign stating to dial 0 for attendant. It was strange but it worked. Staff was very nice. Things could be a little cleaner. All in All I would stay again.
Business response:
Bob - I appreciate you taking the time to write a review of your experience with us. Your comments in regards to staff and check in are much appreciated; yet, I was disheartened to read your comments regarding cleanliness. Our staff prides itself on providing excellence in customer service so they were all happy to hear that you found them very nice. We do have a lot of hats to wear and cannot be at the desk every minute of the day so we do sometimes have to ask guest to page us when they need assistance. I apologize if this... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 4 star rating with 1,104 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.