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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok visit The staff was friendly but the room was very dated. It was clean but it was very warm, even running the air conditioner in the room stayed warm for a very long time.
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the friendliness of the staff and the cleanliness of the room; however, we apologize that you found the room dated and that you had issues with your air conditioner. To uphold our company's high standards, we have checked the air conditioning unit in your room and insured that it is working properly. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provid... read more
overall stay was terrible but saved by rob the manager.The rooms had heavy smoking odor w/ ashes in the bathroom. Floor was not vaccumed at all, there was mulch, garbage pieces laid out all over the floor. When complained, rob was very apologetic and offered us another night stay for free elsewhere, because he couldnt refund our money. Unfortunately we may not want to stay at any extended stay after this experience.
Ok place to stay The hotel was completely booked and check in took a while. Breakfast consisted of oatmeal packages without bowls. Rooms are spacious and nice to have a kitchen.
Quiteness No interruption during my four days' stay.
Not too impressed At first glance the hotel looked well kept and neat. The young guy at reception was not welcoming and he was unkempt as he rattled off the services available (he left out the 'grab and go' breakfast info). On the way to our room we noticed that the common room was messy. Our room was spacious and the beds were comfy and the pillows were ok. Would have been better to bring one from home. No qualms about the bathroom except the tub fixture could be updated. There were a few things that rubbed us the wrong way... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the comfort of the beds; however, we apologize that you received poor service from our staff. Please know that I will be meeting with my entire staff to review our customer service standards to ensure that your experience is not repeated. As well, I am sorry to read that our common area was not clean during your stay. To prevent this from happening again, my housekeeping team is review our standards and making... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 4 star rating with 1,147 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.