Extended Stay America - Boston - Marlborough

Doug&Lois 

on Expedia

13 years ago

won't stay again The first room they gave us needed to be exchanged because the air conditioning did not work. The next room had the worst mattress we have ever slept on in a hotel. We had no housekeeping without extra charges because we weren't staying seven days. We wont be staying at this line of hotels again. 

Anonymous 

on Expedia

13 years ago

Under construction 

Kim 

on Expedia

13 years ago

extremely rude.. Room wasn't the worst in the world, but was lacking any basic items - i.e. shampoo, conditioner, napkins, etc. The hotel was being painted on the outside, but the carpets inside were filthy and the entire place stunk of smoke. On top of that, while we were getting ready for the day, an EXTREMELY rude service woman banged on our door at 10:55a.m. telling us that check out time was at 11am and we should start gathering our things to leave. We were on our way out the door at the time and she rudely didn't even ... read more

Anonymous 

on Expedia

13 years ago

not happy with the service..wasnt terrible but could have been better, 

Estebandido 

on Expedia

13 years ago

Homestead studio suites lodging Conveniently located. Not the best value for the money. It took the staff over an hour to check me in. A combination of a unprepared personnel and poor IT skills, made check-in almost impossible, as they had to manually check rooms for availability. Keys provided did not work the first 2 times; this seemed to be a common issue for all guests that day. Room and bathroom had been poorly cleaned. 

sharon 

on Expedia

13 years ago

Don't stay here The room was very dirty...dusty...hand prints all over the window... bottle under the bed... cracked lamp shade... Our keys did not work the whole time we were there, they were unable to fix them. We booked the room based on the location which was fine. 

Anonymous 

on Expedia

13 years ago

Worst ever I have to express my total dissatisfaction with our stay at Homestead Suite In Marlboro Mass. Awaken by a call from my daughter (the third adult), stating there she had been knocking on the door and ring the bell for over an hour but there was no one at the desk, had to go open the door. At this time the baby was also awaken and could not get back to sleep, so my daughter toke him outside and brought him for a ride in the car (this usually gets him to sleep). On the way out she noticed that the main door was locke... read more

Jacqueline 

on Expedia

13 years ago

Never again! We have had multiple less than acceptable experiences with this hotel but the last one is by far at the top of this list. We do events down the street at the NESC and out of necessitie have had to get rooms for our employees at the last minute. This has left us with the homestead being the only one close enough to drive and after this experience we will make the 20-30 min. Drive from a better hotel. When we checked in there seemed to be no issue but when trying I get in bed we realized that the sleeper sofa was ... read more

Anonymous 

on Expedia

13 years ago

Needs a good cleaning Bathroom dirty. Room smelled of food odor. Kitchen coffee maker and utensils not cleaned. Pillows lumpy.