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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was smelly, decor was tired, very depressing experience.
Business response:
Thank you for taking the time to provide feedback about your experience. I apologize that our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provide better service and a clean room in the future. Thank you again and we hope that you choose to stay with us in the future.
Convenient location & best price Extremely disappointed. Although the staff was friendly, the inside of the property is poorly maintained and my room was not as clean as I would prefer (i.e. clumps of hair on the floor in the corners). The mattress was a rock (and I like a firm mattress, but this was ridiculous) and the pillows were flat. looked like newer carpeting, but everything else was dated and worn. I chose this hotel due to convenience & price and was reminded that you get what you pay for.
Not good at all,stings,dirty
Business response:
Nadia - Thank you for taking the time to provide feedback about your experience. I am very sorry that our hotel did not meet your expectations. As this hotel's manager, I can assure you that we are working to enhance our offerings moving forward. Thank you again for your comments. We hope you will choose to stay with us again in the future.
ehh The room was okay. There were no toiletries except for the one bar of soap in the room. The fridge had dents in it. The "breakfast" was a joke and there was no place to sit. No glasses to drink out of. I won't be back.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience. Please know, while we do not offer toiletries in our rooms, we do have an amenity basket available at the front desk for guests to enjoy upon request. Your feedback regarding our free grab-and-go breakfast is greatly appreciated and it will help us in our efforts to continually improve our hotel. Again, thank you for the comments. We would love to have another chance to provide you with a better stay in the future.
Bare bones extended stay My first time in an extended stay hotel. I expected more considering the location. Hotel lobby is not inviting at all. No automated doors so struggle to get in with luggage. First room assigned smelled like curry spices. Assigned to another room and it had a broken bathroom light which was fixed the next day. Walls of rear exit are peeling. Only chairs near lobby are across from the guest laundry. Gym is a Golds Gym several miles away. Staff were nice but didn't offer any information and there was no... read more
nasty dirty!!! This was the worst hotel I have ever stayed in.. in our room there were plastic cups on the floor that we didn't use or bring with us.. I wouldn't put our cloths in any of the drawers because they hadn't been cleaned out..make up residue onthe bottom of the draws. We didn't use the kitchen but I looked in the cabinets and food was stuck to them. The door handle fell off the door and the tv broke... will never stay there again.. will spend more for another place inthe same town
convenient Clean place but loud. Slow internet. Very convenient place to stay, just remember to bring your own shampoo!
Worked for what we needed We stayed at this hotel over the holiday and it served its purpose as there was not enough room at our relatives house. There was a nice kitchenette in the room. Do keep in mind that this is an not the same as a regular hotel there is no daily maid service.
Could have been better We were surprised to see that the main areas of the hotel were not kept vacuumed. It was not a very good first impression at all. Small, non existent lobby area too. The rooms were nice and clean. No room service unless you stay for an extended period of time. No seating in the breakfast area. The all inclusive breakfast items were a bit limited. the internet also advertised that this hotel had an in house lounge bar area which was not so. The pricing was good and our room came with a complete kitchen!... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,470 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.