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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nodody at the front desk. Hair in the bathtub Looks like an abandom building. If you have an emergency at night...God help you, because nobody is at the front desk.
Business response:
Thank you for filling our satisfaction survey. I would like to apologize for the unsatisfactory experience that you had while staying at the hotel. We do have 24 personnel at the hotel in the event that there is an emergency or a guest needs assistance. Our front desk hours are from 7am to 11pm. We have an after hours attendance in the back processing laundry from 11pm to 7am. I apologize that the staff did not properly communicate this to you upon arrival. I will definitely be speaking to them about this. I hope that you wi... read more
가격대비 해서 좋은곳 가격대비 좋아요 다만 친절서비스는 기대해선 않됩니다 불친절해요
Mediocre at best nothing to write home about. had to go downstairs to "sign out" a blowdryer. No bath soap, shampoo or conditioner is provided in room. Bed comfort and linens were average at best. Heat did not work. I would say this is $50-/nite at best hotel...not worth the $100- rate I paid.
Business response:
Sally - Thank you for taking the time and filling out or survey. I would like to apologize for the unsatisfactory experience you had while staying with us. I am sorry that the amenities that you were expecting were not available in the room for you. We do have the hair dryers and shampoo are available for guests upon request at the front desk. I will have our maintenance staff to look into the issue with the heat. We hope hat you will return to Extended Stay America for your future lodging needs.
Comfortable Check in and out was fine. Room was clean and bed was comfortable. Free WiFi did not work with my iPad. For an overnight stay this hotel was okay. I had booked a room with a single bed and got moved into a room with two beds and a kitchenette. Would have preferred my original room as there was a mild smell from people cooking in the other rooms.
Extended Stay America I can not believe that Expedia would allow such hotels to be a part of their program....if so shame on them!
Business response:
Carolyn - We appreciate you providing us with feedback about your stay. Please accept my most sincere apologies that you had an unpleasant experience while at our hotel. As this hotel's manager, I can assure you we are taking your comments seriously and will be working to improve our offerings. We appreciate your business and hope that you will consider returning in the future.
Arrived to find dirty room On a long roadtrip I needed a place to stay for an easy late arrival and early departure. I picked this hotel due to place, reviews and location. The easy late arrival did not happen. Arrived about 12:15 a.m. and found the room not made up at all. The blanket and towels were on the floor and sheets in a pile on the bed. The clerk tried to get me a different, clean room, but did not know how to use the key machine (she was new, she explained). Eventually, she went and made up the original room for m... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the check, room confusion and housekeeping issue are truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am meeting and retraining all employees . Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
EXTENDED STAY AT MARLBORO THE BATHTUB HAD HAIR, THE TOILET WASN'T CLEAN. MY BEDSHEETS WERE WRINKLED LIKE THEY JUST THREW THEM IN THE WAS AND MADE THE BED. THE PILLOW CASES HAD STAINS. THE BATHROOM WAS DIRTY, THE FLOORS ARE HARDWOOD AND I HAD TO WASH WITH TOWELS. NO HOUSEKEEPING UNTIL 7 DAYS!!! KITCHEN DIRTY! DIRTY DIRTY DIRTY. I CHECKED OUT EARLY!
Stopped for the night on route to our destination I checked the back window of the room and it was stuck the opposite way from being locked. We arrived late and were very tired. When i checked it before we went to sleep, I was concerned about our safety. I had to slam it the opposite was so I could use the damaged lock. I would recomend that people don't stay here. Didn't get a restfull nights sleep!
Business response:
Scott - Your review for our hotel was recently brought to my attention. I am sorry to hear that you didn't have a good night of sleep due to the window not locking properly. Please know, we take guest safety very seriously, so we have looked into this issue and made the proper repairs. We continually work to improve our hotel, so I really appreciate you providing us with your feedback so we can correct it. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,470 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.