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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
disgusting The hotel dirty, the hallways smelled like rotten food and our non smoking room smelled like smoke. The towels were like sand paper and the breakfast was a banana and watered down coffee. The staff was rude and we will not be back or stay at another extended stay.
First of all the address is wrong and you have to look for the hotel because they've moved. 2nd the hotel does not clean your room between nights, third the a/c unit is so loud it is difficult to sleep and lastly, the 'grab and go' breakfast is terrible!!! Never stay there again.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that the A/C unit in your room made a loud noise and that our grab-and-go breakfast did not meet your expectations. Please know, our maintenance staff has fixed the A/C and we will keep your feedback in mind about the breakfast as we continue to make improvements to it in the future. As well, I am sorry that our housekeeping policy was not outlined for you at check-in. I will work with our staff to ensure this is communicated to you better in t... read more
The WORST ESA I have ever stayed I am a travelling consultant and every state I go, I make sure that I stay in a ESA, so as I did here as well. But this my EVER WORST experience. 1. I was allocated a room, as I opened the room, it was stinking, and I noticed they didn't even bother to clean anything, including the trash which the previous person has left. 2. The staff was very rude and posed as if they were very busy every time, I ask them some thing. 3. I had an important exam and pleaded them for one print out of my EXAM c... read more
Terrible! I can't stress enough how bad this hotel is. The room was dirty, the showe curtain had mold. They only clean the room every eight days. During the last hour of my stay, management called and knocked at my door repeatedly to ask if I was checking out at 11. I had to remond them that I had one hour left, several times. The irony is that the more they insisted, the more they delayed me. Avoid at all costs. I had to stay here because all the other options were booked.
Below Average Stay Room was not very clean and the hotel was very dated. I was not impressed by this hotel. However, the staff was very welcoming and friendly.
Ask before you stay!!! I understand that Hotels must have times for reconstruction, however, it was a nightmare. I was in the room for two days only and had to vacate. The smell of smoke and PVC glue was so horrible on my floor that I had a headache the entire trip. I believe the construction crew was either staying on the same floor as myself OR was working on that floor, as the noise was constant and doors slamming, whistling to each other and moving equipment up and down the hall was non stop. Trying to move carpet into t... read more
Cleanliness lacking... The bathroom had clearly not been cleaned for some time...awful. The hotel was undergoing renovations at time so it was loud, and obvious contruction debris and machinery made the stay uncomfortable, and the fact the hotel was under renovation was not disclosed on the website.
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,470 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.