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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mixes review While cleanliness/comfort were excellent (which is most important), there was only a small bar of soap, not even a plastic cup in the bathroom...AND...the towels were rough.
Business response:
Thank you for taking the time to tell us about your experience. We appreciate your comments about the cleanliness and comfort of our hotel; however, we do apologize that the soap and towels in your room did not meet your expectations. Your feedback on these issues will be useful to us as we continually work to improve our hotel. Thank you for your review. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
o Overpriced for the location. Not very quiet at night. No dishes in room and no offer from desk clerk to provide.
Business response:
Earl - Thank you for telling us about your experience. We are glad that you found your room to be clean; however, we are sorry that you were not informed of our customizable kitchen packs at check-in and that you experienced noise issues. We will work with our front desk staff to make sure we are fully informing our guests of our available amenities during check-in. We will also train our staff on how to handle noise complaints during quiet hours. Thank you again for bringing this to our attention. We would love to have anot... read more
Everything just seemed half done here... Everything just seemed half done here. Our room was half clean, my wife found hair in multiple towels and we didn't have any pillowcases on our pillows. (so we had to get pillow cases from the front desk) We arrived at 4:30 AM after a 13 hour drive and it this hotel would have been great if we could have just checked in and got to sleep right away in a clean room. It was not a horrible stay, but definitely not a comfortable one either.
Business response:
Eric - Thank you for bringing your experience to our attention. We are very sorry to hear about the condition of your room. Please accept our apologies. In response to your feedback, we will be retraining our housekeeping staff and making sure that all of our rooms meet our standards prior to our guest's arrival. Thank you again for your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Stayed for business I probably won't stay here again unless it's a last resort. Every other hotel was booked for the night. The shower wall vibrated whenever I would run the water, the drain in the sink was locked shut and their was no TV guide around so I didn't know what channels were available nor what channel I was watching. Not that big of a deal but it's the basics!
Boston The nicest Extended Stay I've seen.
Business response:
Thank you for taking the time to provide feedback about your experience. One of the greatest rewards of our job is receiving encouraging feedback, such as yours. Our staff takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience that you expect and deserve. Thank you again for your positive comments. We look forward to hosting you again in the future.
Clean room. Missed the little extras. Shampoo, etc Price was good Close to stores Staff was helpful Would stay again
Strange that mattresses do not have pads on them? The hot water could be adjusted back at water heaters to save energy and money could almost be scald issue. Good service.
Business response:
Jim - I want to thank you for taking the time to write a review of our hotel. I apologize that your bed did not have a mattress pad and that you found your water to be too hot. I will be meeting with our staff to review these issues to ensure they are properly addressed. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
It's fine Check in and out took forever. I have no idea what they were doing on the computer but there was a lot of standing around waiting for the guy to finish typing. Then he "went off to see if the room was ready" (we were there early so that's not too surprising) and the room was so off we went. We got to the room, opened the door and was hit with a big whiff of cigarette smoke! In a non-smoking room. They did quickly move us to a new room so no complaints there, but I'm surprised the guy working the front desk didn't n... read more
Business response:
Thank you for taking the time to provide feedback about your experience. We are sorry to hear that our hotel did not meet your expectations at check-in and check-out. We strive to provide all our guests with a comfortable, “home away from home” experience. We use feedback, such as yours, to continuously make changes to our hotel and to improve our guest’s experience. Thank you again for posting this review. We hope you will stay with us again in the future.
Good Value for the Money Extended Stay America in Marlboro, MA was a good value for my money. Especially useful was the full refrigerator/freezer to stock with sodas, salad, and leftover food. The room was clean and comfortable. I asked for a quiet one and was given at the end of the hall away from the elevators. It is near a major chain grocery store and a variety of restaurants. I would stay here or at an ESA hotel again in the future.
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,281 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.