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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Night Staff Clueless The night staff was a nice person but clueless. She could barely speak English and could not connect an incoming call to a ro to our room. She said she was "filling in" for someone. Also, there was no shampoo or soap in the room. The halls smelled like stale cigarette smoke although the place was supposedly no smoking.
Star rating not correct Smelly room, mold on the shower curtain
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room had a slight odor and was unclean. As this hotel’s manager, I can assure you that I will be coaching our housekeeping staff on how to clean rooms properly to ensure these types of issues are not repeated moving forward. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any of ... read more
Mall shopping area within walking distance The guy checking us in wasn't very friendly, but not quite rude either, the room was very nice with kitchen, an outside balcony would have put it over the top.
Gteat Value For Boston area this is a bargin.. Hotel was a very good value.
Clean, basic hotel The room was clean, the staff helpful, the place was OK. I would stay there again.
Business response:
Charles - I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the great customer service provided by our staff and the cleanliness of your guest room. We are also glad to hear that the location of our hotel was convenient for your conference. Thank you for choosing our hotel. We hope we have the opportunity to see you again in the future.
Terrific stay Completely satisfied, especially for the price. Like a brand new hotel since the renovations.
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,180 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.