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Extended Stay America - Boston - Peabody
- Hotels
- Peabody, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
200 Jubilee Dr., Peabody, MA, 01960, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would stay there again. Room was clean staff very helpful
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Bed very uncomfortable I do not like that cooking and eating utensils are not already in the room.upon my arrival. Bed was very uncomfortable. I ended up with a terrible back ache.
Business response:
Dianne, thank you for your comments. We aresorry you found the sofa bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us.We appreciate your feedback as we continually strive to meet the needs of every guest. Please note, to ensure cleanliness for every guest, we keep the dishware at our front desk, and we have shared your comments with my team for improvement. We hope to see you soon as our guest. Sincerely, Hotel Management
room was clean except for open milk left in re fridge and food left in cabinet
Business response:
Thanks for taking time to share your review online. Although you had an overall pleasant stay with us, we are sorry for the inconvenience you had in your room. Your feedback regarding the oversight is shared with our housekeeping team. Thanks once more for your review, and we look forward to your next stay. Sincerely, Hotel Management
Very close to Salem, Boston and other places of interest. Nice place to stay outside of the city!
Business response:
Thank you for the kind review. We are thrilled that you loved our terrific location as well as our hotel. Thank you for being our guest, and we look forward to your next visit at Extended Stay America! Sincerely, Hotel Management
Business response:
Morgan, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Marjeane, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
A few items missing in room when we checked in and a previous guest’s shampoo under the sofa
Business response:
thank you for being our guest. We are sorry to know you weren't informed about hotel policies on arrival. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. Your feedback for the cleanliness issue is shared with our housekeeping team to review and action. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The rooms were not well cleaned. Very worn. All the drawers and cabinets were grungy. I wouldn’t put anything in there. The inside of the dishwasher was gross and when I opened it up the whole thing started to fall out of the wall. The headboards had some kind of splatters on them (cringe) and someone else’s eyeshadow palette was on the floor. There was a nauseatingly strong air freshener plug-in which we took out and stored in a drawer. Housekeeping must have come in while we were out during the day (not that our pile of to... read more
Business response:
Thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us another opportunity to provide you with a bett... read more
Front desk personal not very friendly. Beds are not comfortable. The bathroom door did not lock it was broken. The place didn’t smell good it reminded of a nursing home. Luckily we only stayed about 12 hours total.
Business response:
Thank you for your review of our hotel. Please accept our sincere apology that we did not meet your expectations during your stay. We pride ourselves on service excellence, so it is disappointing when we do not provide the service you have come to expect with our brand. We truly appreciate your feedback as it will help our management team continue to improve and strive towards providing great service every day. We hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Peabody
How is Extended Stay America - Boston - Peabody rated?
Extended Stay America - Boston - Peabody has a 4.1 star rating with 1,210 reviews.
When is Extended Stay America - Boston - Peabody open?
Extended Stay America - Boston - Peabody is open now. It will close tomorrow at 12:00 a.m.