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Extended Stay America - Boston - Peabody
- Hotels
- Peabody, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
200 Jubilee Dr., Peabody, MA, 01960, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
We are used to extended stay rooms that have all the essentials Our room was empty and we had to actually request a coffee maker. That’s a standard amenity so can’t believe there wasn’t one in the room We requested decaf and could not get that for our room. Breakfast was listed as included but all we saw was coffee and a few prepackaged pastries
Business response:
Deborah, we are sorry for the poor service you received and that you were unhappy with our grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to determine new breakfast. Also, please know to ensure the cleanliness of the kitchenware, they are kept at the front desk and are delivered to your suite upon request. If we did not communicate this properly at check-in, please accept our apologies. We hope the positive aspects of your visit will bring you back to us for a much better experience. Si... read more
Nice, but not what I expected. My husband & I planned a weekend back home to visit some family, friends & spend time in the areas we miss about New England. We picked this hotel for the location &, since we have stayed at another Extended Stay in the Danvers area, & w/this being a newer hotel (we believed) we thought it was worth a try. We had issues with the room keys, we could only use for the room, the outside doors wouldn't work, one night the main door was locked, our key wouldn't work then either & we couldn't get in h... read more
Business response:
Deborah, although you liked our courteous associates and found our location ideal for your needs, we sincerely apologize for the cleanliness issues you encountered in your room. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Staff was very nice. Beds were very uncomfortable and breakfast was poor.
Business response:
Linda,Thanks for evaluating your experience at our hotel. We are sorry for the disappointment you had with our breakfast and for the inconvenience you had with our bedding. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel M... read more
On the Road Again Not my first time staying at this hotel. They did a good job remodeled this old hotel. The decor is modern and clean. Much more comfortable than before. The only complaint is no housekeeping staff after 3PM. The fire alarm went off periodically due to low battery. Called the front desk and she can't change the battery until the next day so I just took out the battery instead. The ironing board was in pieces literally. Housekeeping probably didn't bother to check. The door of the room has stains on it. These... read more
Business response:
Thanks for choosing to stay atExtended Stay America once again. We are delighted we exceeded your expectation this time. However, are sorry for the housekeeping issue you experiencedthis time. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
When they say breakfast is included they mean two kinds of miniature muffins or 6 different kinds of granola bars. Even that they take away at 9am! The are no dishes in the kitchen as our website said the would be.
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Not sure I understood what an "extended stay" facility was. No daily maid service, have to pay extra. No restaurant, no place close to walk to, such as restaurants, or shopping. I was only there for 4 nights and 3 days, but most people there were there for weeks or months (it is perfect for that).
Business response:
Mike, thank you for being our guest. Although you had an overall pleasant time with us, we are sorry our location was not appealing to you and that you were unhappy with our hotel policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thanks for the feedback, and we hope to see you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Peabody
How is Extended Stay America - Boston - Peabody rated?
Extended Stay America - Boston - Peabody has a 4.1 star rating with 1,210 reviews.
When is Extended Stay America - Boston - Peabody open?
Extended Stay America - Boston - Peabody is open now. It will close tomorrow at 12:00 a.m.