This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Peabody
- Hotels
- Peabody, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
200 Jubilee Dr., Peabody, MA, 01960, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Marjeane, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
A few items missing in room when we checked in and a previous guest’s shampoo under the sofa
Business response:
thank you for being our guest. We are sorry to know you weren't informed about hotel policies on arrival. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. Your feedback for the cleanliness issue is shared with our housekeeping team to review and action. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The rooms were not well cleaned. Very worn. All the drawers and cabinets were grungy. I wouldn’t put anything in there. The inside of the dishwasher was gross and when I opened it up the whole thing started to fall out of the wall. The headboards had some kind of splatters on them (cringe) and someone else’s eyeshadow palette was on the floor. There was a nauseatingly strong air freshener plug-in which we took out and stored in a drawer. Housekeeping must have come in while we were out during the day (not that our pile of to... read more
Business response:
Thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us another opportunity to provide you with a bett... read more
Front desk personal not very friendly. Beds are not comfortable. The bathroom door did not lock it was broken. The place didn’t smell good it reminded of a nursing home. Luckily we only stayed about 12 hours total.
Business response:
Thank you for your review of our hotel. Please accept our sincere apology that we did not meet your expectations during your stay. We pride ourselves on service excellence, so it is disappointing when we do not provide the service you have come to expect with our brand. We truly appreciate your feedback as it will help our management team continue to improve and strive towards providing great service every day. We hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
We are used to extended stay rooms that have all the essentials Our room was empty and we had to actually request a coffee maker. That’s a standard amenity so can’t believe there wasn’t one in the room We requested decaf and could not get that for our room. Breakfast was listed as included but all we saw was coffee and a few prepackaged pastries
Business response:
Deborah, we are sorry for the poor service you received and that you were unhappy with our grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to determine new breakfast. Also, please know to ensure the cleanliness of the kitchenware, they are kept at the front desk and are delivered to your suite upon request. If we did not communicate this properly at check-in, please accept our apologies. We hope the positive aspects of your visit will bring you back to us for a much better experience. Si... read more
Nice, but not what I expected. My husband & I planned a weekend back home to visit some family, friends & spend time in the areas we miss about New England. We picked this hotel for the location &, since we have stayed at another Extended Stay in the Danvers area, & w/this being a newer hotel (we believed) we thought it was worth a try. We had issues with the room keys, we could only use for the room, the outside doors wouldn't work, one night the main door was locked, our key wouldn't work then either & we couldn't get in h... read more
Business response:
Deborah, although you liked our courteous associates and found our location ideal for your needs, we sincerely apologize for the cleanliness issues you encountered in your room. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Staff was very nice. Beds were very uncomfortable and breakfast was poor.
Business response:
Linda,Thanks for evaluating your experience at our hotel. We are sorry for the disappointment you had with our breakfast and for the inconvenience you had with our bedding. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel M... read more
On the Road Again Not my first time staying at this hotel. They did a good job remodeled this old hotel. The decor is modern and clean. Much more comfortable than before. The only complaint is no housekeeping staff after 3PM. The fire alarm went off periodically due to low battery. Called the front desk and she can't change the battery until the next day so I just took out the battery instead. The ironing board was in pieces literally. Housekeeping probably didn't bother to check. The door of the room has stains on it. These... read more
Business response:
Thanks for choosing to stay atExtended Stay America once again. We are delighted we exceeded your expectation this time. However, are sorry for the housekeeping issue you experiencedthis time. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Peabody
How is Extended Stay America - Boston - Peabody rated?
Extended Stay America - Boston - Peabody has a 4.2 star rating with 1,269 reviews.
When is Extended Stay America - Boston - Peabody open?
Extended Stay America - Boston - Peabody is open now. It will close tomorrow at 12:00 a.m.