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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Flor, thank you so much for the great review! We are very pleased your stay with us was great!
It was obvious that someone who smokes stayed in the room previously, you could smell it right when you walked in. But otherwise the room was clean. We only stayed 2 nights and didn't spend much time in the room. The staff was friendly enough.
Business response:
We are so glad our comfortable accommodations met your needs during this stay. We are glad it was a 'Simple. Done Better.' experience for you.
Business response:
Thank you so much for this amazing rating! We love seeing when we provide a 5 out of 5 experience! #MadeOurDay
Business response:
We appreciate this wonderful rating and thank you for choosing to stay with us!
The room smelled like someone had been smoking in it.
Business response:
Thank you for the overall great review and apologize for the smoke smell that you had to endure. We appreciate hearing from you.
For the most part, the stay was fine. I wasn't expecting a lot considering the price was decent, sort of. House keeping isn't the best. They only come after you leave, trying to get towels was a bit of a hassle. There were 2 of us in a room, we needed to shower and have extra towels available. No, pool, no jacuzzi. It wasn't a terrible stay, just little inconveniences. You get what you pay for.
Business response:
I'm sorry your stay did not truly impress you. We hope you'll consider staying with us again the next time you need some simple affordable lodging. Thank you so much for your feedback.
Business response:
Thank you for your review.
Bad smell in lobby and on the floor. Carpets were filthy as were the floors in the lobby and elevator. The staff was nice and was dealing with the aftermath of a small fire when we arrived, but the smells had nothing to do with the fire.
Business response:
Thank you for your feedback. I'm glad to hear our staff was able to give you great customer service during an emergency situation, and thank you for letting us know about the smell I will look into the matter
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,086 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.