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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Nothing makes us happier than to see that you enjoyed a wonderful time at our clean and spacious suites! Thank you so much for allowing us to host you and we hope to see you again soon!
Very nice It was a very nice place. Very clean and the staff was friendly. Did not realize they don’t accept cash for a payment but it all worked out definitely recommend
Business response:
We are so glad our accommodations met your needs so beautifully during this stay. We are pleased it was a wonderful 'Simple. Done Better.' experience for you and we are ecstatic to see that you enjoyed your time with us, Joshua!
Business response:
What a phenomenal rating! Nothing makes us happier than to see that you had such a great time at our hotel. We hope to see you again soon the next time your travels bring you to the area!
clean room with linen but no service Don't expect much. Just a place to rest at night. Smoke smell everywhere. The service is not up to the mark.
Business response:
Thank you for taking the time to review your stay. We are so sorry that your stay was not the exceptional one that we intended for you, and that you experienced issues with the service and unpleasant odors. Thank you for letting us know the areas that we can improve upon and we hope that all your future travels are wonderful ones.
OK and clean Outside looks great! Only one person for check-in so the wait was over 15 minutes. Building is very secure for being on Rt 1. Room was mostly clean, bathroom had some trash in it and a hair on the toliet seat. Quiet night.
Business response:
Thank you for your feedback, Nicole. We are so sorry for the delay in checking in and the issues with the overall cleanliness, Nicole. Our staff works hard to deliver an exceptionally clean room and a superior level of customer service, so we are so disappointed to see that we fell short in these areas. We will make sure that we address these concerns with our housekeeping and front desk teams for further action and resolve.
Business response:
We are glad our accommodations met your needs during this stay. Thank you for the good rating.
Business response:
We appreciate this wonderful rating and thank you for choosing to stay with us, Karen! We hope that you come back to see us the next time you are in the area!
Business response:
We are glad our accommodations met your needs so nicely. Thank you for the great rating and we hope to see you again soon!
Business response:
Thank you for staying with us. We are glad our accommodations met your needs during this stay and hope you come back soon the next time your travels bring you this way.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.1 star rating with 2,170 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.