This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Welcome to Extended Stay America - Boston - Saugus! We are the perfect location for business travelers, students, tourists and those relocating to the Boston, MA area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as the Boston Tea Party Ships and Museum, the New England Aquarium, Fenway Park and the Museum of Fine Arts, Boston. When you stay at an Extended Stay America hotel, you’ll enjoy just the right amenities... read more
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the 5-star rating. We appreciate it.
Don't ask for a late check out Check in is at 3:00 p.m. sharp. Don't try and check in any earlier. Check out is at 11:00 a.m. I asked for a late check out (12:00 p.m.) over the phone and they said I was all set. While on a work conference call at 11:30 the front desk rang and asked why I hadn't checked out. Long story short, mix up and they didn't seem to believe I'd been granted a late check out. The maid even cam into the room at 11:45. They don't actually grant late check outs. This is really not the place for a business ... read more
Business response:
I'm so sorry to hear about the check-out confusion and for the bad impression this left on your stay with us. Thank you for letting us know.
Convenient even without a car as can walk to bus and Mall. Walmart next door for supplies.
Business response:
Thank you for the great review. We are glad our location was especially convenient for you during this stay.
Marijuana being smoked in our hallway. We weren’t told by the staff at check in that we needed to bring our towels to the front desk for new ones. Trash bags from other rooms left in the hallway for more than a day. Will not stay here again.
Business response:
I'm so sorry to hear about your unsatisfying stay with us. We take pride in our super clean rooms and friendly staff so we are particularly disappointed that we let you down.
Business response:
We're so glad your stay was enjoyable. Thank you for letting us know.
Good It was a good hotel, 30min to Salem if your going there. On a busy area which was nice because things stayed open. It just had a weird smell but nothing to leave to another hotel.
Business response:
We are glad to know your overall stay was a good one. We apologize for the odor you encountered and thank you for letting us know. We appreciate you.
New construction that’s why I booked the room. I wanted rooms with insulation and a modern A/C & Heat system that doesn’t sound like a freight train when it comes on. Rooms are cleaned once a week on Monday’s which is fine by me and it’s reflected in the decent price. Fresh towels exchange any time at the front desk. I think the building rents to the State of Massachusetts welfare system, 29 days at a time then they move out 1 day then return to a different room. Some low-life noise upstairs by people who stay up all night t... read more
Business response:
Thank you for your detailed review and descriptions. We appreciate hearing what you appreciated and what you wished for and we will use this feedback to help us improve. We hope your overall stay was a good one that met your needs.
Pilots Rest Period Very nice hotel and location. Staff was friendly and attentive to our needs as a flight crew.
Business response:
We are so pleased that you enjoyed our accommodations and our wonderful staff and their attentive service. Thank you for letting us know.
This hotel is no-frills and located directly off of route 1 (with window views of either a local trailer park or WalMart.) It is a good alternative if you're looking for a place in northeastern MA and all other local accommodations (i.e. in Salem) are sold out.
Business response:
Thank you for the review, we are glad you enjoyed your stay with us.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 4.3 star rating with 1,216 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.