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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Likes: Kitchenette. Convenient parking. Wal Mart close by. Complimentary coffee in lobby- Available all day. Font desk staff polite & accommodating. Dislikes: Room was hot & musty. Bathroom was dirty. Comforter was dirty. No coffee pot. No ice machine. No signal on TV.
Business response:
Thank you for this wonderful, detailed feedback. We appreciate getting your perspective on what you experienced as well as what needs our attention. We are always seeking to improve so I hope you'll visit us again for an even more pleasant, relaxing experience with us.
Decent place. Full kitchen. Next to a Walmart. The washer did not work. No one was availabe for checkout, even though they said would be there!
Business response:
Oh no! We're sorry we weren't there for your check-out, I'm not sure what happened....but apologize for the inconvenience. I'm glad your overall stay was a good one.
Basic extended stay chain. Reception staff are excellent. Hot water in shower was not constant. Can hear TVs and guest moving in adjacent/above rooms. (Was mentioned on website).
Business response:
Thank you for your thoughtful review. We hope the positives outweighed any inconveniences during your stay with us and we hope to see you again.
Business response:
We are glad you were pleased with your stay. Thank you for the good rating.
The only reason I gave this hotel a "good" rating is because of it's entry & exit location is on the freeway. This might be a Boston thing, but trying to slow down to enter the driveway when there are cars going on your tail driving fast because it's a freeway. Same thing when exiting, you can be waiting a long time to get on the freeway. Otherwise, the hotel is new, very clean and a good choice for business travel or temporary transition stays.
Business response:
Thank you for your thoughtful comments. We appreciate hearing what you loved and what you wished for and we will use this feedback to help us improve. We are glad our accommodations met your needs during your stay with us.
Nice place. Clean, comfy room...great location to north or south of Boston. Would stay here again.
Business response:
Thank you for reviewing our hotel. We are so pleased to hear you appreciated the clean room and that our location was convenient for you. We appreciate you.
Although I could not connect to the wifi after calling the technical services and following instructions, my overall experience was excellent!
Business response:
We are glad that you had wonderful stay but so sorry to hear that the wi-fi was not functioning for you. Thank you for letting us know. We hope to see you again for an even better stay.
Business response:
We are glad our accommodations met your needs during this stay. Thank you for the good rating.
To sum up my review. A local cop struck up a conversation with me and told me straight up, stay as far away from this place as I can. He said spend the extra and stay closer to salem, or boston its a dump, he told me hes there a few times a week for calls & that more than that the place isnt clean and told me make sure you check your bed thouroughly. While our room was fine, i regret not booking a second night in our room in boston. Also when we arrived half the place had no power. Go somewhere else !!
Business response:
I'm so sorry you were disappointed. Thank you for your feedback so we can improve and provide a better experience next time.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.1 star rating with 2,170 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.