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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you so much for your wonderful review and for staying with WoodSpring Suites Signature Boston North! We look forward to your return.
The lady who checked me in was Rude. Staff over all was rude. At a glance it appeared clean until I checked in and looked more closely. There was crud on the floor around the tub. Floor left my clean white socks disgusting dark brown. Staff doesn’t care. Several permanent residence and they treat everyone like a problem long term resident. Last night there I found a cockroach running across the bathroom floor. I hope I didn’t bring any unwanted guest home with me! I will never stay here again!!
Hotel is in bad condition. Walls are as thin as paper and you could hear everything. Bed and bedding is comical.
The room was very dirty, blood on the bed sheet, the bathroom door and toilet seat was broken as well as the window was broken, missing curtains, flimsy bed we felt like we were going to go right through them.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
Cigarette smell extreme Bathroom cigarette smell was extreme. Told front desk and she said "we know" "Couch" was chewed up by animal in multiple areas and housekeeping placed a bath towel over the largest hole
Business response:
Dear Kyra, We appreciate your choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smoke smell. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such situations in the future. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying e... read more
I had a very disappointing experience at Extended Stay America Suites. The room was not clean, had an unpleasant odor, and looked poorly maintained. The staff showed little interest in helping, and the overall service was unprofessional.For the price, I expected much better quality and comfort. I would not recommend this hotel and definitely wouldn’t stay here again.
Business response:
Dear Parmeet, Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impec... read more
This place is rated at two stars and boy does it show. There were scuff marks on the counters and missing chunks of leather from the chair. The AC didn’t work and I had to be moved to another room. The next room I was moved into had a television that only displayed in the color, purple and lights, which flickered continuously. The Wi-Fi brought me back to the days of dial up in terms of speed, and the sheets were thin paper. nonetheless, it cost me over $200 a night because it was October and I wanted to be near Salem. there... read more
Business response:
Dear Shelley, We sincerely apologize for the issues you encountered with the rooms, including the AC, TV and key card access, as well as the inconsistent experiences with our staff. Guest comfort, functionality, and service are our top priorities, and your comments have been shared with our maintenance and management teams. We appreciate your acknowledgment of our friendly guests and staff. Your feedback helps us improve, and we hope to have the opportunity to provide a more comfortable and seamless experience on your next v... read more
I had a truly unreal experience. I’m an avid traveler and have stayed in hostels, hotels etc etc. of many kinds. I’m not super picky, but this really floored me. The conditions at this hotel were abysmal. The staff were unable (unwilling?) to change my room. I paid over $245 and forced to stay in a room in terrible condition. They did issue a refund after I worked with Hotels.com, but it didn’t change how uncomfortable the stay was for my partner and I.
Business response:
Dear Kylynn, We sincerely apologize that your stay did not meet expectations and that you experienced issues with your room condition and the resolution process. Guest comfort and satisfaction are our top priorities, and your comments have been shared with our management and housekeeping teams to ensure such situations are addressed promptly and appropriately. While we are glad that the refund issue was eventually resolved, we regret the discomfort it caused you and your partner. We appreciate your feedback and hope to have ... read more
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.