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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property pictures are extremely deceptive. The room was filthy and the air conditioner vents had mold and blow out air that smelled like smoke. The walls are thin and I heard noises all not long. People hung out in front of the property while staring guests as they walk into the hotel. Very scary and unsettling. Never again!
Business response:
Dear Marck, We sincerely apologize for the issues you encountered, including cleanliness concerns, air conditioner odors, and noise disturbances. Guest safety and comfort are our top priorities, and we take your feedback seriously. Our team has been notified to address the air vents, room cleaning procedures, and property security measures to ensure a safer and more pleasant environment. We truly value your comments as they help us improve our services. We hope to have the opportunity to provide a better experience for you i... read more
Felt like we were at a drug house. Room stink so bad like cigarettes and the upholstery was picked apart by a cat or meth head
Business response:
Dear chris, We sincerely apologize for the issues you experienced during your stay, particularly the odor and the condition of the room furnishings. Providing a clean, safe, and comfortable environment for all our guests is always our top priority, and we regret that your experience did not meet these standards. Your comments have been shared with our housekeeping and maintenance teams to address these concerns and prevent recurrence. We value your input, as it helps us improve our services, and we hope to have the opportuni... read more
Pet hotel and it smells like it. But the l
When we arrived they said they didn’t have a room for us. Then the lady at the counter asked if I was done when I was stressed that after a long travel I am being told that the room I paid for and rented is no longer available. But then she manages to find us a room… Tv had no service that was annoying
Business response:
Dear Amy, We sincerely apologize for the initial stress caused upon your arrival, as we understand how important it is to have a smooth check-in after a long journey. We regret the miscommunication at the desk and the inconvenience you faced with the TV service in your room. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements. We appreciate your patience and understanding and look forward to welcoming you back for a more seamless stay. Sincerely, Hotel Management
Last and only stay there There was no tv, no ice trays for ice, no dial tone for phone use and we received a knock on the door early in the morning bcuz the front desk person didn’t know we were staying in the room. Candice was very professional and apologetic for the bad service we received.
Business response:
Dear Alvin, We sincerely apologize for the issues you encountered during your stay, including the lack of a TV, ice trays, and phone service, as well as the early morning disturbance from the front desk. This is far from the standard of service we strive to provide. We are glad to hear that Candice handled the situation professionally and apologized appropriately. Your feedback has been shared with our team to ensure improvements are made. We appreciate your input and hope for the opportunity to serve you better. Sincerely, ... read more
Dirty
The receptionist was not friendly at all. Not one time did she smile or make eye contact with us. There was quite a bit of noise throughout the whole night andThere was no water for guest, except for the one that you have to pay for. The breakfast was not good either. I will not be using this hotel again.
Dirty Our experience started bad and ended horribly. Should have known it would be dirty when we walked up and there was dog poop all over the walkway. Front desk was not friendly at all. Made it up to our room which was FILTHY. Wet dirty towels , horrendous smell, creepy hairs on the bad and a dirty chair filled with crumbs. We instantly booked a room across the street and went downstairs to check out. Waited about twenty minutes to talk to the front desk person who did not seem to care at all. She was completely unapologet... read more
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.