This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no breakfast other than coffee unsafe electrical conditions in room
Business response:
Dear Martin, thank you for taking the time to write your review. We apologize for the issue you had with the appliances in your suite. Our Maintenance team is already working on fixing it as soon as possible. Moreover, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. Your concern will be shared with our Brand Leaders so that they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Thank you again for sharing, and ... read more
.
Well prepared to receive guests. Only one thing that I noticed that was not quite clean was the sink in the bathroom. I liked the fact that I was able to regulate the temperature in the room, that the Tv was well functioning and had many channels available. And the place was quiet all night.
Business response:
Dear Krystyna, thank you for staying with us and posting your review. We are glad you enjoyed most of your stay and found us to be of great value. Our goal is to provide an exceptional experience for our guests, and we’re glad we hit our mark with our service and clean accommodation. We apologize if there were any inconveniences. It was a pleasure hosting you, and we look forward to seeing you again on your next visit. Sincerely,Hotel Management
The property is clean, and a quite area. The staff is very kind. I had a good time.
Heavy odor of tobacco. Overwhelming everywhere. If you travel with little kids or someone with asthma it is a problem. Positive side panel floors instead of carpet were very clean
Business response:
Dear PIOTR, we appreciate you being our guest and apologize that the smoke smell compromised your stay. We work hard to provide a clean and comfortable environment and have strict policies where we prohibit smoking in some areas. We appreciate you bringing this to our attention so we can address it appropriately. Considering the positive aspects of your visit, we hope you will choose us again for the seamless stay you deserve.Sincerely,Hotel Management
The good with the bad........ The Bad..... Despite the nice appearance outside, the inside of this hotel was dark and dingy. The lobby was really non existent. There was an a odor in the halls which indicated that, despite all the signs and hotel policy, other guests were smoking in their guest rooms. For an extended stay hotel, the room had nothing in the kitchen area to use as extended stay. No silverware, no cookware, no dishes, no glasses. NOTHING. All the cupboards were empty! There was a sink and a stove top, and a mic... read more
Business response:
Dear Craig, thank you for being our guest. We are glad that, overall, you were pleased with your stay. However, we are sorry we missed meeting some of your expectations. Being a non-smoking hotel, we have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Also, several in-room amenities are available upon request at the front desk and are complimentary. The list of amenities includes but is not limited to kitchenware, bath amenities, to... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,722 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.