Extended Stay America - Boston - Waltham - 52 4th Ave.

Business response:

Thank you for choosing Extended Stay America. We are delighted to know our clean accommodations, ideal location, and affordable prices make us a great choice in the area, and we appreciate you highlighting this in your review. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for sharing your concern. We sincerely apologize for not meeting your expectations and for the unpleasant situation you mentioned. What you experienced is not acceptable, and we will review this matter with our team. Your feedback about cleanliness is shared with the housekeeping team for review and action. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management 

Business response:

Irene, thank you so much for the perfect rating of Extended Stay America. It was a pleasure to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to post your review. Nothing is more important than your satisfaction, so we are delighted you enjoyed our clean and comfortable accommodations. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Nissim, thank you for your visit. We are glad to see that, overall, you had a pleasant stay; however, we apologize if we did not meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Timothy, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Matthew, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management