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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed was extremely uncomfortable. The quality of the room was less than par.
Business response:
Dear Guest, thank you for sharing your experience about your recent stay. We are glad your overall stay was pleasant. However, we are disappointed with your issues regarding the comfort of the bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations and will share your comments with our leadership team. We hope you give us another opportunity to meet your expectations shortly. Sincerely, Hotel Management
My room smelled like cigarettes although listed as non smoking
Business response:
Dear Robert, thank you for the review and for sharing your experience. We are glad to know that overall you had a pleasant stay. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Good location
Business response:
Songqing, thank you for being our guest. We are pleased that you loved our location, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel ManagementSongqing, thank you for being our guest. We are pleased that you loved our location, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Ok stay at Extended Stay America Suites I did not understand that a stay at the Extended Stay Suites does not include in the room kitchen items such as a coffee pot, or utensils, plates, etc. So that was a bit surprising. There was an odor on day two when we walked into our room that smelled of smoke, and I like an extra blanket for the bed that was not available without calling the front desk. The room was clean, and certainly acceptable.
Business response:
Joanne, thank you for being our guest and sharing your review. We are sorry for your inconvenience due to our hotel's policy. We also apologize for the concerns you encountered while here. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your comments to ensure we are well poised to serve you better during your next stay. We hope you were overall satisfied with your visit and look forward to welcoming you back soon. Sincerely, ... read more
Needs to be renewed
Business response:
Joselyn, thank you for taking the time to evaluate our hotel. We are glad you were pleased with most aspects of your stay. However, we regret that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,866 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.