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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cleanness was an issue. Hairs in bathroom tub, kitchen top with dirty marks. Bed was clean. Lobby was not clean. There was no breakfast at 9:15am, only coffee and granola bars. The lighting in the bathroom was not so good. The smell on the aisles were strong because people cook and leave their door open. The only good thing was the area near a few restaurants.
Business response:
Dear Irmaly, Thank you for reviewing your hotel experience with us. While we are pleased that our location, close to several eateries in the area, was convenient for you, we apologize for not living up to our commitment to clean, fresh accommodations during your stay. Moreover, we regret that our complimentary grab-and-go breakfast was not to your liking. It is disheartening to read that your disappointment outweighs your satisfaction, and we hope you will give us another chance to restore your faith in us. Thank you for let... read more
The staff were helpful but the property is not up to standard yet (cleanliness, trash piled up, trash around outside area,bugs).
Business response:
Dear Kate, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Safe, free parking, quiet, accommodating
Business response:
Dear Alex, Thank you for your recent stay at Extended Stay America. Our goal is to offer our guests a relaxing, carefree stay, and we are glad you could appreciate all that we have to offer, most notably the free parking. We appreciate you staying with us and hope to see you again soon.Sincerely,Hotel Management
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Floor at entrance was filthy and the lobby had an unpleasant smell. Room was hot, AC wasn’t working nor the telephone in the room.
Business response:
Dear David, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any oversight in our hotel areas. We strive to provide clean and comfortable suites for all our guests, and we certainly understand how frustrating it can be when maintenance issues arise. Although such incidents are rare, we have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future ... read more
Roaches in room
Business response:
Dear Khemwatt, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. Our goal is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. So please accept our apologies for any oversights in preparing your room. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you!Sincerel... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,722 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.