Extended Stay America - Boston - Waltham - 52 4th Ave.

Business response:

Dear Mohammed, Thank you for being our guest at Extended Stay America. Your review was a pleasure to read, and we were delighted to learn that the service provided by our manager and staff surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. Thank you again for your review. We hope to see you soon!Sincerely,Hotel Management 

Business response:

Dear Raymond, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management 

Business response:

Dear Uriel, Thank you for being our guest and having a pleasant time here. However, we apologize for the inconvenience you encountered. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel Management