Extended Stay America - Boston - Waltham - 52 4th Ave.

Business response:

Thank you for your feedback. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

Christian, thank you for your review. We sincerely apologize for the incident you mentioned and for the behavior of our staff. This is not the type of service our hotel is known for, and please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management 

Business response:

Nicole, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for reviewing Extended Stay America. Although you had an overall pleasant stay, we regret your disappointment with our grab-and-go breakfast not being available due to the current circumstances. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Alexander, we appreciate you taking the time to write a review about your stay with us at Extended Stay America. We are glad you enjoyed your stay overall, especially our comfortable suite and fully equipped kitchen. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management