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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
we arrived and was promptly told that they had no more rooms and that our reservation didn’t matter. we drove 4 hours to this hotel for an early morning surgery. we were left scrambling to find a place and didn’t find one until almost midnight and it put us hours away from the hospital that the surgery was scheduled in. The staff was just like oh well. nothing we can do. They have over sold us. But yet the entire time we were looking the hotel kept coming in search as having rooms available.
Business response:
Dear Leslie, Thank you for sharing your experience. We deeply apologize for the inconvenience caused by the overbooking issue. We understand the importance of your stay, especially given your early morning surgery. This is not the level of service we aim to provide, and we are addressing this matter with our team to prevent such situations in the future. Your feedback is valuable, and we hope to have the opportunity to better serve you on your next visit. TSincerely,Hotel Management
The room had multiple holes in the wall that were patched with mud, never painted over & looked terrible. The lobby was filthy with debris everywhere on the carpet. Got 1 small circle of soap for the two of us in our room. Our toilet didn’t flush. Oh and I saw 3 bugs in the bathroom. If I could give it zero stars, I would. I’m so furious I wasted money on this place.
Business response:
Dear Logan, Thank you for your feedback. We apologize for the condition of your room and the issues with cleanliness and maintenance. Your comments about the walls, debris, soap, toilet, and pests are concerning and will be addressed with our team immediately. We understand your frustration and regret that your experience did not meet our standards. We appreciate your feedback and hope to have the opportunity to provide a much improved stay in the future.Sincerely,Hotel Management
Sticky floor and stinging
Business response:
Dear Manita, Thank you for your feedback. We apologize for the issues you experienced with the sticky floor and stinging discomfort. This is certainly not up to our cleanliness standards, and we will investigate and address these concerns with our team to ensure improvements are made. Your comfort is our priority, and we regret that we did not meet your expectations. We appreciate your comments and hope to have the chance to provide a better experience on your next visit.Sincerely,Hotel Management
No one at front desk on arrival. Front desk, elevators, corridors were dirty. There was mold in my bathroom. Problem getting tv in room to work. Staff made effort to be accomodating after complaints
Business response:
Dear Nadine, Thank you for your feedback. We apologize for the initial lack of service and the issues with cleanliness, mold, and the TV. We appreciate your patience and are glad to hear that our staff made efforts to accommodate you after your complaints. Your comments are important, and we are addressing these concerns with our team to improve our standards. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management
Very old, raggedy, and outdated. Bathroom vanity was missing a drawer. Bathroom door was broken luke someone had kicked it. Whole hotel needs remodeling.
Business response:
Dear Chanel, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is up-to-date and refreshing. Rest assured, we will address this promptly with our concerned team. We double-checked all the rooms delivered, and we apologize if we missed something. We appreciate you choosing to stay with us and eagerly expect to welcome you back on your next visit!... read more
Natalia, at the front, kept telling us it would be several hours for a comforter and blankets. The room, as advertised. Was supposed to have a pullout couch for my daughter. Not only was it a regular couch, there were no linens for her. I called at 5 was told it would be hours, then again around 7:45. We gave up. Never got any linens. She also kept he on hold for 15 minutes when I called to try to get connected to my room citing “busy with guests” however I could clearly see the phone just off the hook while she was alone. I... read more
Business response:
Dear Jessica, Thank you for your feedback. We’re truly sorry to hear about the issues you encountered with room amenities, staff service, and cleanliness. This is not the standard of service we aim to provide, and we will address these concerns with our team immediately. Your experience is important to us, and we appreciate you bringing it to our attention. We hope you’ll consider giving us another chance for a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.3 star rating with 1,913 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.