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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is in need of repairs, toilet was leaking on the floor, part of the sides of the sink were hanging off, all metal pieces (drains, etc) were rusty, doors entering in the building aren't updated and are somewhat difficult for wheelchair access. There were roaches in the room and hallway. Room had not been cleaned well before we came in. Handicapped ramp is not accessible for my wheelchair as there is a pretty big gap between the parking lot and the sidewalk/ramp area which my wheelchair wheels kept getting stuck in re... read more
Business response:
Dear Jillian, Thank you for being our guest, and sorry for the incident with your room delivery. Also, we regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have noted your observations regarding your suite's condition and cleanliness and informed our team to take quick action. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to ... read more
Floors were disgusting. There was dirt all along the tub. Cockroaches and doid on floor in kitchen
Business response:
Dear Kelly, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service.However, we are sorry for the issues you encountered in the room andfor not being able toenjoy your time.We will discuss it with our housekeeping andpestcontrol team for review and action on a priority basis. Considering this rare incident, we hope to see you again for a better experience whenever you are in the area.Sincerely,Hotel Management
Dirty when enter property. Went to a non clean room. Dirty sheets. Checked out immediate. Hope to get a refund.
Business response:
Dear Brian, Thank you for choosing us. Our motto is to provide a comfortable and pleasant stay, and we regret if your experience is different. Also, we understand your disappointment with the cleanliness and condition of the hotel needing to meet your expectations. We will share your comments with the concerned individuals regarding the mentioned problems, as our goal is to deliver the best service of any hotel in the area. Our front desk team is always available to help you, and we will check and discuss with the team to wo... read more
Property have cockroach
Business response:
Dear Nixalis, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the issues you encountered in the room and could not enjoy your time. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. Considering this rare incident, we hope to see you again for a better experience whenever you are in the area.Sincerely,Hotel Management
full of cockroaches, stay away
Business response:
Dear rabi, Thank you for writing a review of our hotel. We apologize for the discomfort and frustrations caused by the cleanliness issues you mentioned and will work with our housekeeping and pest control team to improve it. Considering this a rare incident, please revisit us and allow us to serve you with better memories again! Sincerely,Hotel Management
This place was disgusting there were glue traps in the hallways as well as cockroaches we checked in the middle of the night !!
Business response:
Dear Nikki, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the issues you encountered in the room. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. Considering this rare incident, we hope to see you again for a better experience at the location you like. Sincerely,Hotel Management
My daughter found a dead roach, stuck in goop in the kitchen drawers, as well as multiple live roaches everywhere in the room. All of the dresser drawers are broken. There were no amenities available at the hotel claimed would be not even the coffee pot. The breakfast included was oatmeal and coffee, absolutely worst hotel experience ever even the mattresses were overly stained
Business response:
Dear Keosha, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for not providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve during you... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.2 star rating with 1,761 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.