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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Service minimum, vieux mais correct pour 1 nuit Nous avions 3 oreillers pour 4 personnes et le front desk n’en avait apparemment plus à nous donner… dormir sans oreiller??? pardon?? et le lit canapé des enfants n’était pas fait et n’avait ni drap ni couverture : nous avons du en demander, l’employé nous a donné un grand sac poubelle avec les draps et nous avons du faire le lit nous memes… service minimum!!! La moquetté était dégoûtante (pieds noirs…)
Business response:
Dear Charlene,We apologize for the disappointing experience during your stay. We regret the inconvenience and discomfort caused, especially for your family. Rest assured, we are addressing this with our team to focus on enhancing our services and amenities to prevent similar incidents. We appreciate you for bringing this matter to our attention. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality.Sincerely,Hotel Management
They didn't have a room for me after accepting a reservation!
Business response:
Dear Coreen, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by not having a room available for you despite your reservation. This is not the standard of service we aim to provide, and we understand how frustrating this situation must have been. We are reviewing our booking processes to prevent such occurrences in the future. We appreciate your understanding and hope to welcome you back for a more seamless experience. Sincerely,Hotel Management
Sign says “smoke free”. Smells of smoke in lobby and stairwells. Rooms smell musty and of dirty towels/feet. Terrible beds. Thin walls. Could hear the person next door snoring through the walls. Shower didn’t drain.
Business response:
Dear Michelle, Thank you for your feedback. We're sorry to hear about the issues you encountered, especially with the smell, bed comfort, and noise disturbances. We are committed to providing a smoke-free environment and will investigate the concerns you raised. Your feedback on the shower drainage and room odor is valuable and will be addressed with our housekeeping and maintenance teams. We appreciate your stay and hope to provide you with a more comfortable experience when you return. We look forward to welcoming you back... read more
The toilet in the room did not flush no maintenance available to fix problem, no other room available to switch us to. Room was very dirty! Looked like it had not been cleaned in weeks dirt on the floor stains on floor. The hallways smelled like marinjuanna in non smoking the hallways are extremely dirty. Just not s good place right now maybe if their housekeeping issues get fixed it might be better . However friendly staff
Business response:
Dear Kristen, Thank you for your feedback. We apologize for the cleanliness issues and the inconvenience with the toilet during your stay. This is not the standard we strive for, and we are addressing these concerns with our housekeeping team to ensure improvements are made. We appreciate your understanding and kind words about our friendly staff. We hope you will consider giving us another chance in the future. Welcome back!Sincerely,Hotel Management
No vacancy Arrived and was told that they had been sold out for over 2 weeks. I don't know why Hotel.com let me book and prepay but fortunately my money was refunded. I arrived late after working 3 hours away from home and just wanted to shower and sleep, instead I had to drive home.
Business response:
Dear Scott, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced regarding your reservation. It is frustrating to arrive after a long journey only to find your accommodations were not available. We are addressing this issue with our booking partners to prevent similar situations in the future. We appreciate your understanding and hope that you will give us another chance to provide you with a much more pleasant experience.Sincerely,Hotel Management
Nothing
Business response:
Dear Oksana, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we would like to understand more about your stay. We strive to improve our services and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Sincerely,Hotel Management
We didn’t get the room we were suppose to have from my reservation. The key cards to the room kept not working. We had to get them fixed multiple times. Also there were dogs barking till almost 2 am one of the nights we stayed. Roaches everywhere on the walls in the bathroom. I had found two roaches on my body. My fiancé killed 3 bugs while we stayed there. And the police were in the parking lot doing an arrest and search the second night we stayed. My fiancé and I are very upset from our stay. We would very much like a refu... read more
Business response:
Dear Samantha, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.3 star rating with 1,913 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.