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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallways smelled like cat pee
Business response:
Dear Chelsea, Thank you for sharing your reviews and informing us about the smell issues in the hallways that you encountered. Further, we shall work with our housekeeping team to address this and ensure they are improved as we move ahead. Our front desk team is accommodating and available to help you. Please allow us another chance to serve you; we hope to earn your trust by providing the outstanding stay you deserve.Sincerely,Hotel Management
There was a water clogging in sink and it was never resolved until I checked out. Even after repeated reporting.
Business response:
Dear Mangesh, Thank you for being our guest. It is always our aim to give the best experience to all our guests. Our staff is well-trained to keep guests happy and help them to enjoy their hotel moments. However, please accept our apologies for the unattentive behavior shown by our team members in handling your concern. Let us check with the team and work on the issues so this never repeats. Please consider us again; we hope to provide you with a much more enjoyable experience on your next visit.Sincerely, Hotel Management
Like nothing
Business response:
Dear Nikkion, We sincerely apologize for any inconveniences you experienced during your stay. Your satisfaction is our top priority, and we would be honored to have the opportunity to exceed your expectations in the future. Thank you for choosing to stay with us, and we eagerly anticipate the chance to welcome you back for a significantly improved experience.Sincerely,Hotel Management
The room had so many roaches in there I was very upset I would never stay there again. They need to do better no one wants roaches all over their clothes and bed when they sleep.
Business response:
Dear Curtis, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service.However, we are sorry for the issues you encountered in the room, which impacted you toenjoy your time.We will discuss it with our housekeeping andpestcontrol team for review and action on a priority basis. Considering this rare incident, we hope to see you again for a better experience whenever you are in the area.Sincerely,Hotel Management
Very disappointed. Property inspection de was dirty. Room had large stain on carpet, flooring was sticky and tile was unclean. The smell of weed was pervasive in the room as we lay in bed. Booked a 10 night stay and left after one night. Although we only stayed one night I was charged. a 3 night stay.
Business response:
Dear David, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Unfortunately our room was not cleaned from previous. Room was in shambles. Whole facility i.e. elevators were dirty. Front desk was nice but Will not book there again.
Business response:
DearBeth,Thank you for being our guest and appreciating our staff.Our hotel's prime motto is providing clean accommodation. It is disappointing thata few expectations were not met while delivering the room. We regret that there were cleanliness issues in your room and will discuss them with our housekeeping team to review and take action. Considering this a rare case, please return, and we look forward to your next stay with a better experience.Sincerely,Hotel Management
***DO NOT STAY.***Cought 2 cockroach. I do not recommend for family with kids. I felt unsafe With my wife and 2 kids. Thank God styaed only one night. I caught 2 cockroach. We were 4, only 3 pillow. I askes the front desk, no pillows and only one extra blanket was given. AC was making loud noice, sink was clogged and toilet was flushing very slow. Strong smoking smell. I saw people smoking weed by the entrance. I believe secion 8 people are living in many of the rooms. Do not expect hot breakfast, only coffee and store muffi... read more
Business response:
Dear Salman, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.2 star rating with 1,761 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.