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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Signs in parking lot about leaving nothing in car were disconcerting. The hotel had a bad food aroma.
Business response:
Dear Guest, We regret that certain aspects of your stay affected your overall impression. We understand how the signage in the parking area may have felt unsettling and appreciate you sharing that perspective. We also regret that the atmosphere within the hotel did not meet expectations, as this is not the experience we aim to provide. Your comments have been shared with our team for review as we work to improve the overall guest experience. We appreciate you taking the time to share your thoughts and hope you will consider ... read more
Room was clean, staff is always friendly. I did have noise with someone's TV loud late night /early morning. I'll avoid the floor going forward.
Staff- friendly group of people! Some areas could smell better, but there are long term people there with older pets. My room was odor free. Chairs in lobby are comfy while waiting. Parking lot could be better plowed, but that's the people that do that being lazy. More shoveling for safety purposes would be great. At the least near handicapped parking
Business response:
Dear Guest, Thank you for taking the time to share your thoughtful and detailed feedback with us. We are delighted to hear your kind words about our friendly staff, comfortable lobby seating, and that your room was clean. At the same time, we appreciate your honest comments regarding common-area odors and winter maintenance in the parking lot. Your suggestions about improved shoveling, especially near handicapped parking, have been shared with our management and service partners for review and action. Guest comfort and safet... read more
They really have no breakfast, just coffee, tea, and some breakfast/ granola bars or tiny yucky muffins
Business response:
Dear Guest, Thank you for sharing your experience with us. We regret that your experience with the breakfast offering did not meet expectations. Our hotel provides a complimentary grab-and-go option designed to offer a quick and convenient start to the day, though we understand this may not suit every preference. We apologize if this was not clearly communicated or did not align with what you anticipated. We hope you were able to enjoy other aspects of your stay, and we look forward to the opportunity to provide an even bett... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,453 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.