Extended Stay America - Boston - Westborough - Connector Road

Business response:

Dear Aimee, Thank you for your kind remarks about Extended Stay America's staff. We’re thrilled to hear that our team made you feel so welcome, and it means a great deal to us to know their friendliness and helpfulness stood out during your stay. Creating a warm, supportive atmosphere for our guests is our daily goal, and your kind words are the best reward. We can't wait to welcome you back again soon! Sincerely, Hotel Management 

Business response:

Dear Gene, We’re glad to know check-in was smooth, but we regret that the condition of the room didn’t meet expectations. Concerns about odors, worn furnishings, and the state of appliances will be shared with our housekeeping and maintenance teams to ensure better care is taken moving forward. Your input is important, and we appreciate you bringing these details to our attention so we can continue to improve the guest experience. We hope to have another opportunity to welcome you back and provide you with a more favorable e... read more

Business response:

Dear Guest, Thank you for your positive review! We're glad you enjoyed our staff, location, and overall experience. We appreciate your feedback about the value and convenience of our hotel. Thank you for choosing Extended Stay America, and we look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for reviewing your stay. We are happy your overall experience was pleasant. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest. Sincerely, Hotel Management