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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Extended Stay America Hotel Boston - Westborough - Connector Road is located at 19 Connector Rd, Westborough, MA. This business specializes in Hotels & Motels and Other Lodging.
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Great suite room at a great price. Staff was very friendly. My only issue was that the hotel did not have an ice machine and they weren’t filling up ice cube trays because of Covid so I had to go to the store and get some ice. Would stay there again...bring a bag of ice
Business response:
Charles, thank you for your kind review. We are happy you enjoyed your stay at Extended Stay America. It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished just that. We believe that fresh and comfortable accommodations and our exceptional customer service make us an excellent choice. We value your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Property was outdated and not very clean. I think it caters to a lot of long-term guests so it was a bit noisy. Hotel is close to Rte 9, Rte 495, and the Mass Pike.
Business response:
Thank you for your review. We are sorry the cleanliness of our property was not to your expectations and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for a much better experience. Sincerely, Hotel Management
It was ok the place is very clean. For the price that I pay not bad at all.
Business response:
Mari, thank you for selecting Extended Stay America for your stay and sharing your review. We are delighted to know you liked our immaculate property and that you had a great stay with us. It was a pleasure serving you, and we hope to see you soon. Sincerely, Hotel Management
Efficient for the price Check in was quick and easy. Room was clean, efficient and quiet. I particularly liked that there was no carpeting since I informed them, I was bringing a dog. My 10 yr. old Shih Tzu is very good about using a pee pad, but when there is carpeting and another dog has peed on the caret it is hard for her not too. There was a full fridge and 2 burners cook top, but you had to get the pots, pans and dishes from the front desk. I guess they have their reason for that. There was no coffee maker in the room.... read more
Business response:
Margery, thank you for sharing your review of Extended Stay America. We are delighted to know you and your little furry friend had a comfortable stay in your clean and well-equipped suite. It was also a delight to read that our location close to many eateries was convenient for your needs. Kindly note, as per our brand standard requirements, we keep the coffee maker at the front desk rather than leaving them in the accommodations. We appreciate your praises and look forward to hosting you soon. Sincerely, Hotel Management
When we checked in and got our keys, the keys did not work to the door. After replacing them we opened the room to find it dirty and untouched. The man at the front desk was accommodating and gave us a new room. The room was nice and clean, except for the grime around the tub. The beds were sleep able, but very soft and flimsy. I probably wouldn't stay here again.
Business response:
Devyn, thank you for your review. We are sorry for the cleanliness issues you encountered in your initial suite, but we are happy our staff provided you with another room. Also, we are sorry for the issues you had with the key. We value your feedback and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Paint peeling from ceiling in bathroom. Cleanliness was minimal. As in floors had dirt in corners, shower was dirty, they never fixed the shower during my stay. I hope they fix it before they rent that room out.
Business response:
We truly apologize for the many difficulties you faced during your stay with us. The housekeeping and maintenance teams have been made aware of the in-room problems you described and we will ensure these are taken care of. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 4.1 star rating with 653 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.