Extended Stay America - Boston - Westborough - Connector Road

Business response:

Dear William, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management 

Business response:

Dear Colleen, Thank you for choosing us. It has always been our aim to provide a pleasant stay during your time with us, and we are happy this was your case too. However, we are sorry for any inconvenience caused by the noise. Your comments are shared with the team. Our front desk team can help you improve your stay. Please return on your next trip and stay with us to have a better experience.Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of all rooms for all guests, and we will ensure this is rechecked before being delivered to the guest so that such inconvenience is not there. All your suggestions for improving the hotel and guest experience are noted and have been passed on to the team for... read more

Business response:

DearMatthew, We're honored to be your home away from home and glad to have you as our guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services from our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. Please return for your upcoming trips and more memorable moments. Sincerely,Hotel Management