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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Extended Stay America Hotel Boston - Westborough - Connector Road is located at 19 Connector Rd, Westborough, MA. This business specializes in Hotels & Motels and Other Lodging.
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
smelled like dog pee in hallway and smoke in room
Business response:
Dear Dave, Thank you for sharing your experience on your recent visit to our hotel. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting your expectations with the cleanliness factor. Our dedicated team works hard to keep the areas clean and fresh, but we will discuss this with them to review any missing spots. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Property was a little dated and had a “smell” to it; neither inviting nor offensive. It’s a basic hotel. No frills.
Business response:
Dear Craig, Thank you for taking the time to evaluate our hotel. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Pas très propre. Pas de séchoir dans la chambre. Aucun ouvre bouteille dans l hôtel. Déjeuner café gruau barre tendre et muffins commerciaux. Décevant
Business response:
Dear Nancy, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, so we apologize for not delivering. Thank you for pointing this out, as it will help us improve. Your remarks are shared with our housekeeping team to rework the missed area. Our front desk team has the answer to all your problems during your time with us. Also, we will pass your breakfast comments to the person looking into the matter for future reference. Once again, we hope you will give us another ch... read more
Our stay was good, the general manager checked us in he was very nice and welcoming, was in driving distance of restaurants and shopping centers. The room was nice only thing we didn’t like was the bed the mattress was horrible
Business response:
Dear Patricia, Thank you for your lovely review of our Extended Stay America. It is good to know you had a good time here and enjoyed your room with our hotel's location. However, we are sorry for the bed issue, and your remarks are shared with our team for further improvement. Please allow us to better your experience on your return visit.Sincerely,Hotel Management
Last minute booking when our other reservation was cancelled due to a hotel maintenance problem. This hotel was literally “hidden” behind another one. I was not the only one who went into the wrong hotel only to be told “drive around the building. It’s in the back. Happens all the time.” Needs better signage. Lobby and hallways had an unpleasant smell. Hairdryer was missing off the wall unit. Not enough pillows for two people in a queen sized bed and no spare in room. Hotel appears to be used for housing. With that being sai... read more
Business response:
Dear Guest, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from reviews like yours. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Manag... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 4.1 star rating with 653 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.