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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff get an A . The property was very clean. The room was clean. This is where it goes downhill. The “breakfast” is insulting. Please don’t call a mini muffin and a cup of coffee a “breakfast”. Just lower the price $2 a night and cancel the mini muffin order. No ice machines but they give you ice trays that take 24 hours to freeze! Both vending machines in the lobby had broken credit card readers. But the biggest issue of all, those beds!!! If you enjoy the feeling you get laying on your driveway while changing your oil in ... read more
Business response:
First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that ... read more
Friendly staff from the front desk down to housekeeping. Room was spacious, couldn't believe how comfortable the bed was. I highly recommend staying here!!
Business response:
Cheryl, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our well-kept accommodations with comfortable beds and that you enjoyed the service our associates delivered. It will be our pleasure to share your kind compliments with our team. Thank you again for your kind words and recommendation. We look forward to your next visit. Sincerely, Hotel Management
Had to be moved from first room due to overwhelming smell of cigarette smoke. First floor is very noisy. If you happen to travel for work, and work nights, this might not be the best spot.
Business response:
Holly, thank you for reviewing your stay. We hope you will accept our apologies for the noise disturbance you experienced. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are also sorry for the inconvenience you experienced due to the concerns with your guest room, but we are happy we were able to resolve this to your satisfaction. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our... read more
The hotel is fine. My only problem would be the difficulty of finding it off the highway.
Business response:
Fredrick, thank you for your honest evaluation. We are glad you had a pleasant stay overall. However, we are sorry if you had any difficulty locating us. We appreciate your constructive feedback and hope to have the chance to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
A quiet bed
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon. Sincerely, Hotel Management
While the employees were nice… the room left a lot to be desired given the cost. No dishes or kitchenware. As in zero. Had to go to lobby and was given a bin with, a few plates, 1 fork, 2 knives, spoon and glasses. The burners on stove were all rusted. No coffee pot. Refrigerator door battered. The pull out bed = awful. Queen bed had stained bedding. Filth between mattress and box spring. Needed bedding for pull out… had to retrieve from desk and they only had one sheet and a junky blanket. Spent almost $200 for one night an... read more
Business response:
Laura, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Friendly Service, Nice Room, Easy Check in. Floors in room were a little sticky and bathroom smelled like a fresh pack of cigarettes but besides that it was perfect for what I needed.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Your concern regarding the cleanliness of your room will be shared with our housekeeping team so that corrective measures can be taken. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 4.1 star rating with 861 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.